Password protected PDF says it is downloaded but is not
I am attempted to download a password protected PDF file using the newest version of Firefox and Adobe. Firefox says a file has been downloaded but the file is not seen in the download file or the download tab in Firefox. Any ideas what the problem is, this is a new computer I am trying to set up. There is a virus protection program that could be causing this. I currently use Firefox and Adobe on my old computer with what appears to be the same setting without any issue.
All Replies (3)
Hello,
I think disabling your anti-virus system may let the PDF download. Let me know what happens!
Cheers,
Snowycats
Thanks for the info but the virus protection is not the issue, it is disabled. When I click on download, it says a file has been downloaded but it is not being downloaded (does not show up in Firefox downloads or on computer anywhere).
Are you saving the file or are you opening the file directly in the Adobe Reader?
Did you check the Windows %temp% folder?
Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen) as a test.