Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cannot access my themes, favourites, Personas, how to connect

  • 5 balasan
  • 1 ada masalah ini
  • 1 paparan
  • Balasan terakhir oleh SlimSylv

more options

If I click on Foxeh & then my favourites, it tells me that a 'problem occurred whilst loading your favorites'...also the Personas Rotator is not working, I usually fix this by clicking onto my favourites & it lets me log in .....now I cannot log in.... How do I log in to My Favourites. I am using Windows XP PRO SP 3.0 32 bit on a desktop. Thanks Sylvia

If I click on Foxeh & then my favourites, it tells me that a 'problem occurred whilst loading your favorites'...also the Personas Rotator is not working, I usually fix this by clicking onto my favourites & it lets me log in .....now I cannot log in.... How do I log in to My Favourites. I am using Windows XP PRO SP 3.0 32 bit on a desktop. Thanks Sylvia

All Replies (5)

more options

SlimSylv said

If I click on Foxeh & then my favourites

What is Foxeh ? Is it a web site?

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies
    Warning ! ! This will log you out of sites you're logged in to.

Type about:preferences<Enter> in the address bar.

  • Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
  • Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Then restart.

more options

Thanks FredMcD, for trying, but I can't believe you don't know what Foxeh is, & you are on Mozilla Firefox!! Foxeh is their , well Mascot, I would call him....Baris Derin (Personas creator) uses him as the logo for Personas & Personas Rotator....As I said in my explanation, the rotator stops working & when I try to access 'my favourites' to fix it, it will not let me in, giving me that little message..... I was hoping for an answer from someone who uses Personas/Rotator that has more knowledge than I.... Thanks again Sylvia

more options

SlimSylv said

Foxeh is their , well Mascot, I would call him....Baris Derin (Personas creator) uses him as the logo for Personas & Personas Rotator

That I didn't know. I've called the big guys to help you. Good luck.

more options

Foxkeh:

Foxkeh (フォクすけ fokusuke?) is a mascot created by Mozilla Japan to help introduce Firefox to new users in Japan. Foxkeh is a fox kit with a flame for a tail - a "firefox". The name combines the English word "fox" with the suffix "suke" (すけ; 助, 輔, 介) found in some Japanese male names.

What website does the Personas Rotator use to log in to to have more Personas installed?

The Add-ons page still show getpersonas.com, but that website no longer exists?

Do you now need an account for the Add-ons website?


Clear the cache and remove cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"
more options

Thanks Cor-el....I have submitted this to the developer, Baris Derin, sorry to have bothered you, also sorry if I spelled the word wrong, I loved that you advised me of how the name came about, Foxkeh, not Foxeh!! I must admit, when at first I thought it was Foxeh, I thought 'How Cool' lol.... I am once again educated, love to learn.... Many thanks Sylvia PS. I got his web address from the add-ons list....S.