Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Thread ini telah diarkib. Sila tanya soalan baru jika anda perlu bantuan.

I received an error message after trying to update Firefox and can no longer access Firefox. What do I do?

  • 4 balasan
  • 1 ada masalah ini
  • 1 paparan
  • Balasan terakhir oleh philipp

nb-cp
nb-cp
more options

I received a notice to update Firefox, so I did. During installation, I received an error message stating "The procedure entry point GetLogicalProcessorInformation could not be located in the dynamic link and can no longer get into firefox at all. What do I do? I even uninstalled it, restarted my computer, and tried reinstalling it, and it still won't work. I'm also receiving a message that firefox.exe has encountered a problem. Please let me know how to proceed. Thank you.

I received a notice to update Firefox, so I did. During installation, I received an error message stating "The procedure entry point GetLogicalProcessorInformation could not be located in the dynamic link and can no longer get into firefox at all. What do I do? I even uninstalled it, restarted my computer, and tried reinstalling it, and it still won't work. I'm also receiving a message that firefox.exe has encountered a problem. Please let me know how to proceed. Thank you.

All Replies (4)

philipp
philipp
  • Moderator
more options

hi nb-cp, this is currently a bug in firefox 36 which is affecting a small subset of XP users (apparently where some corruption of system files is going on). could you specify if you are using servicepack 2 or 3?

nb-cp
nb-cp Pemilik Soalan
more options

Service Pack 3

philipp
philipp
  • Moderator
more options

ok thanks, at the moment a downgrade to firefox 35.0.1 is probably the only way to work around that until mozilla can come forward with a fix for this bug: ftp://ftp.mozilla.org/pub/mozilla.org/firefox/releases/35.0.1/win32/

philipp
philipp
  • Moderator
more options

hi again, mozilla has just released an update to firefox 36.0.1 which should address the problem: ftp://ftp.mozilla.org/pub/mozilla.org/firefox/releases/36.0.1/win32/