Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Thread ini telah diarkib. Sila tanya soalan baru jika anda perlu bantuan.

Websites show a spinning wheel and never finish loading

  • 1 balasan
  • 2 ada masalah ini
  • 1 paparan
  • Balasan terakhir oleh Mark Schmidt

cidgrad22
cidgrad22
more options

I will type a website address into FireFox then hit enter, I see a loading wheel and nothing happens.

I have tried restarting my computer, firefox then only connects to websites for about a minute before resulting in the above. I have tried turning off proxy it has changed nothing. I have tried running multiple scans for viruses and other stuff but my computer comes up clean.

I'm not sure if this is related but games such as Planetside 2 and Arma 3 freeze up and crash on loading.

I will type a website address into FireFox then hit enter, I see a loading wheel and nothing happens. I have tried restarting my computer, firefox then only connects to websites for about a minute before resulting in the above. I have tried turning off proxy it has changed nothing. I have tried running multiple scans for viruses and other stuff but my computer comes up clean. I'm not sure if this is related but games such as Planetside 2 and Arma 3 freeze up and crash on loading.

All Replies (1)

Mark Schmidt
Mark Schmidt
more options

Hello,

Try Firefox Safe Mode to see if the problem goes away. Firefox Safe Mode is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes).

If Firefox is open, you can restart in Firefox Safe Mode from the Help menu:

  • Click the menu button New Fx Menu, click Help Help-29 and select Restart with Add-ons Disabled.

If Firefox is not running, you can start Firefox in Safe Mode as follows:

  • On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.
  • On Mac: Hold the option key while starting Firefox.
  • On Linux: Quit Firefox, go to your Terminal and run firefox -safe-mode
    (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)

When the Firefox Safe Mode window appears, select "Start in Safe Mode".

SafeMode-Fx35

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, theme, or hardware acceleration. Please follow the steps in the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.

To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help others with the same problem.