Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox crashes

  • 2 balasan
  • 1 ada masalah ini
  • 14 paparan
  • Balasan terakhir oleh FredMcD

more options

Doing a test and for some reason it keeps crashing. I've uninstalled and installed it again and it keeps crashing

Doing a test and for some reason it keeps crashing. I've uninstalled and installed it again and it keeps crashing

All Replies (2)

more options

Try to start Firefox in Safe Mode by holding down the Shift (Mac: Options) key to see if that helps.


If you have submitted crash reports then please post the IDs of one or more recent crash reports that start with "bp-":

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the report ID of recent crash reports on the "Help > Troubleshooting Information" page (about:support).

  • click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.

Alternatively you can open about:crashes via the location/address bar.

See also:

more options

The crash report is several pages of data. We need the report numbers to see the whole report.