Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Thread ini telah diarkib. Sila tanya soalan baru jika anda perlu bantuan.

can't find some account folders in thunderbird. Lost subscriptions? [outlook]

  • 3 balasan
  • 1 ada masalah ini
  • 1 paparan
  • Balasan terakhir oleh Matt

haggmjsr
haggmjsr
more options

I have multiple email accounts and one of the accounts folders disappeared, and now all I see is the account, the inbox, and deleted folder. All of the other folders are missing. The account is one of three outlook accounts I set up. all of the other accounts are working properly.

I have multiple email accounts and one of the accounts folders disappeared, and now all I see is the account, the inbox, and deleted folder. All of the other folders are missing. The account is one of three outlook accounts I set up. all of the other accounts are working properly.

Diubah oleh Wayne Mery

All Replies (3)

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

What happens if you select the account in the (left) Folder Pane of the main window, then select 'Manage folder subscriptions' under 'Advanced Features', then click 'Refresh' in the Subscribe window?

user01229325
user01229325
more options

OP started a new thread to complain.

https://support.mozilla.org/en-US/questions/1105921

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

And I am closing it Airmail.... I am sick of repeat duplicate postings.

It would appear that Microsoft released a bad update to their office365 / outlook.com servers which broke IMAP folders. Microsoft are working on the issue and promise to remediate the situation. For a workaround, please see my blog post. Unfortunately other an that there is nothing more we can offer until Microsoft fix their servers,

We are tracking this issue in Bug 1241926.