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Firefox crashes

  • 10 balasan
  • 8 ada masalah ini
  • 1 paparan
  • Balasan terakhir oleh FredMcD

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Crash report created Today, ‎January ‎24, ‎2016, 6:30PM MST

Version=1 EventType=AppHangB1 EventTime=130981590355309000 ReportType=3 Consent=1 UploadTime=130981590384859000 ReportIdentifier=3abd1e78-c303-11e5-8640-002511a141b1 IntegratorReportIdentifier=3abd1e79-c303-11e5-8640-002511a141b1 WOW64=1 Response.BucketId=141248824 Response.BucketTable=30 Response.type=4 Sig[0].Name=Application Name Sig[0].Value=firefox.exe Sig[1].Name=Application Version Sig[1].Value=43.0.4.5848 Sig[2].Name=Application Timestamp Sig[2].Value=568c7b1d Sig[3].Name=Hang Signature Sig[3].Value=b4ee Sig[4].Name=Hang Type Sig[4].Value=0 DynamicSig[1].Name=OS Version DynamicSig[1].Value=6.1.7601.2.1.0.768.3 DynamicSig[2].Name=Locale ID DynamicSig[2].Value=1033 DynamicSig[22].Name=Additional Hang Signature 1 DynamicSig[22].Value=b4ee5de6a2322745523997a782b35692 DynamicSig[23].Name=Additional Hang Signature 2 DynamicSig[23].Value=277e DynamicSig[24].Name=Additional Hang Signature 3 DynamicSig[24].Value=277e19c30fbd5f6bb531ec9e027c37c3 DynamicSig[25].Name=Additional Hang Signature 4 DynamicSig[25].Value=b4ee DynamicSig[26].Name=Additional Hang Signature 5 DynamicSig[26].Value=b4ee5de6a2322745523997a782b35692 DynamicSig[27].Name=Additional Hang Signature 6 DynamicSig[27].Value=277e DynamicSig[28].Name=Additional Hang Signature 7 DynamicSig[28].Value=277e19c30fbd5f6bb531ec9e027c37c3 UI[3]=Firefox is not responding UI[4]=If you close the program, you might lose information. UI[5]=Close the program UI[6]=Close the program UI[7]=Close the program LoadedModule[0]=C:\Program Files (x86)\Mozilla Firefox\firefox.exe LoadedModule[1]=C:\Windows\SysWOW64\ntdll.dll LoadedModule[2]=C:\Windows\syswow64\kernel32.dll LoadedModule[3]=C:\Windows\syswow64\KERNELBASE.dll LoadedModule[4]=C:\Program Files (x86)\Norton AntiVirus\NortonData\22.5.2.15\Definitions\IPSDefs\20160122.001\IPSEng32.dll LoadedModule[5]=C:\Windows\syswow64\ADVAPI32.dll LoadedModule[6]=C:\Windows\syswow64\msvcrt.dll LoadedModule[7]=C:\Windows\SysWOW64\sechost.dll LoadedModule[8]=C:\Windows\syswow64\RPCRT4.dll LoadedModule[9]=C:\Windows\syswow64\SspiCli.dll LoadedModule[10]=C:\Windows\syswow64\CRYPTBASE.dll LoadedModule[11]=C:\Program Files (x86)\Mozilla Firefox\mozglue.dll LoadedModule[12]=C:\Windows\system32\VERSION.dll LoadedModule[13]=C:\Program Files (x86)\Mozilla Firefox\MSVCR120.dll LoadedModule[14]=C:\Program Files (x86)\Mozilla Firefox\MSVCP120.dll LoadedModule[15]=C:\Program Files (x86)\Mozilla Firefox\nss3.dll LoadedModule[16]=C:\Windows\system32\WINMM.dll LoadedModule[17]=C:\Windows\syswow64\USER32.dll LoadedModule[18]=C:\Windows\syswow64\GDI32.dll LoadedModule[19]=C:\Windows\syswow64\LPK.dll LoadedModule[20]=C:\Windows\syswow64\USP10.dll LoadedModule[21]=C:\Windows\system32\WSOCK32.dll LoadedModule[22]=C:\Windows\syswow64\WS2_32.dll LoadedModule[23]=C:\Windows\syswow64\NSI.dll LoadedModule[24]=C:\Windows\system32\IMM32.DLL LoadedModule[25]=C:\Windows\syswow64\MSCTF.dll LoadedModule[26]=C:\Program Files (x86)\Mozilla Firefox\sandboxbroker.dll LoadedModule[27]=C:\Program Files (x86)\Mozilla Firefox\lgpllibs.dll LoadedModule[28]=C:\Program Files (x86)\Mozilla Firefox\xul.dll LoadedModule[29]=C:\Program Files (x86)\Mozilla Firefox\icuin55.dll LoadedModule[30]=C:\Program Files (x86)\Mozilla Firefox\icuuc55.dll LoadedModule[31]=C:\Program Files (x86)\Mozilla Firefox\icudt55.dll LoadedModule[32]=C:\Windows\system32\NETAPI32.dll LoadedModule[33]=C:\Windows\system32\netutils.dll LoadedModule[34]=C:\Windows\system32\srvcli.dll LoadedModule[35]=C:\Windows\system32\wkscli.dll LoadedModule[36]=C:\Windows\system32\SAMCLI.DLL LoadedModule[37]=C:\Windows\syswow64\SHELL32.dll LoadedModule[38]=C:\Windows\syswow64\SHLWAPI.dll LoadedModule[39]=C:\Windows\syswow64\ole32.dll LoadedModule[40]=C:\Windows\system32\MSIMG32.dll LoadedModule[41]=C:\Windows\system32\IPHLPAPI.DLL LoadedModule[42]=C:\Windows\system32\WINNSI.DLL LoadedModule[43]=C:\Windows\system32\UxTheme.dll LoadedModule[44]=C:\Windows\syswow64\SETUPAPI.dll LoadedModule[45]=C:\Windows\syswow64\CFGMGR32.dll LoadedModule[46]=C:\Windows\syswow64\OLEAUT32.dll LoadedModule[47]=C:\Windows\syswow64\DEVOBJ.dll LoadedModule[48]=C:\Windows\syswow64\WINTRUST.dll LoadedModule[49]=C:\Windows\syswow64\CRYPT32.dll LoadedModule[50]=C:\Windows\syswow64\MSASN1.dll LoadedModule[51]=C:\Windows\system32\WTSAPI32.dll LoadedModule[52]=C:\Windows\system32\pdh.dll LoadedModule[53]=C:\Windows\system32\dwmapi.dll LoadedModule[54]=C:\Program Files (x86)\Norton AntiVirus\Engine\22.5.5.15\ccVrTrst.dll LoadedModule[55]=C:\Program Files (x86)\Norton AntiVirus\Engine\22.5.5.15\MSVCP110.dll LoadedModule[56]=C:\Program Files (x86)\Norton AntiVirus\Engine\22.5.5.15\MSVCR110.dll LoadedModule[57]=C:\Program Files (x86)\Norton AntiVirus\Engine\22.5.5.15\ccLib.dll LoadedModule[58]=C:\Program Files (x86)\Norton AntiVirus\Engine\22.5.5.15\EFACli.dll LoadedModule[59]=C:\Program Files (x86)\Norton AntiVirus\Engine\22.5.5.15\ccIPC.dll LoadedModule[60]=C:\Windows\system32\dwrite.dll LoadedModule[61]=C:\Windows\system32\dbghelp.dll LoadedModule[62]=C:\Windows\system32\RpcRtRemote.dll LoadedModule[63]=C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18837_none_41e855142bd5705d\comctl32.dll LoadedModule[64]=C:\Windows\syswow64\CLBCatQ.DLL LoadedModule[65]=C:\Windows\system32\propsys.dll LoadedModule[66]=C:\Windows\system32\ntmarta.dll LoadedModule[67]=C:\Windows\syswow64\WLDAP32.dll LoadedModule[68]=C:\Windows\system32\Dnsapi.dll LoadedModule[69]=C:\Windows\system32\mswsock.dll LoadedModule[70]=C:\Windows\System32\wshtcpip.dll LoadedModule[71]=C:\Program Files (x86)\Mozilla Firefox\browser\components\browsercomps.dll LoadedModule[72]=C:\Windows\syswow64\profapi.dll LoadedModule[73]=C:\Windows\system32\NLAapi.dll LoadedModule[74]=C:\Windows\system32\napinsp.dll LoadedModule[75]=C:\Windows\system32\pnrpnsp.dll LoadedModule[76]=C:\Windows\System32\winrnr.dll LoadedModule[77]=C:\Windows\syswow64\wininet.dll LoadedModule[78]=C:\Windows\syswow64\api-ms-win-downlevel-user32-l1-1-0.dll LoadedModule[79]=C:\Windows\syswow64\api-ms-win-downlevel-shlwapi-l1-1-0.dll LoadedModule[80]=C:\Windows\syswow64\api-ms-win-downlevel-version-l1-1-0.dll LoadedModule[81]=C:\Windows\syswow64\api-ms-win-downlevel-normaliz-l1-1-0.dll LoadedModule[82]=C:\Windows\syswow64\normaliz.DLL LoadedModule[83]=C:\Windows\syswow64\iertutil.dll LoadedModule[84]=C:\Windows\syswow64\api-ms-win-downlevel-advapi32-l1-1-0.dll LoadedModule[85]=C:\Windows\syswow64\USERENV.dll LoadedModule[86]=C:\Windows\system32\atl.dll LoadedModule[87]=C:\Windows\syswow64\PSAPI.DLL LoadedModule[88]=C:\Windows\syswow64\urlmon.dll LoadedModule[89]=C:\Windows\syswow64\api-ms-win-downlevel-ole32-l1-1-0.dll LoadedModule[90]=C:\Windows\system32\wbem\wbemprox.dll LoadedModule[91]=C:\Windows\system32\wbemcomn.dll LoadedModule[92]=C:\Windows\system32\CRYPTSP.dll LoadedModule[93]=C:\Windows\system32\rsaenh.dll LoadedModule[94]=C:\Windows\system32\wbem\wbemsvc.dll LoadedModule[95]=C:\Windows\system32\d3d11.dll LoadedModule[96]=C:\Windows\system32\dxgi.dll LoadedModule[97]=C:\Windows\system32\nvd3dum.dll LoadedModule[98]=C:\Windows\system32\D3D10Level9.dll LoadedModule[99]=C:\Windows\system32\wbem\fastprox.dll LoadedModule[100]=C:\Windows\system32\NTDSAPI.dll LoadedModule[101]=C:\Windows\system32\powrprof.dll LoadedModule[102]=C:\Windows\system32\mscms.dll LoadedModule[103]=C:\Windows\system32\icm32.dll LoadedModule[104]=C:\Windows\system32\WINSTA.dll LoadedModule[105]=C:\Windows\System32\Wpc.dll LoadedModule[106]=C:\Windows\System32\wevtapi.dll LoadedModule[107]=C:\Windows\system32\SAMLIB.dll LoadedModule[108]=C:\Program Files (x86)\Mozilla Firefox\softokn3.dll LoadedModule[109]=C:\Program Files (x86)\Mozilla Firefox\nssdbm3.dll LoadedModule[110]=C:\Program Files (x86)\Mozilla Firefox\freebl3.dll LoadedModule[111]=C:\Program Files (x86)\Mozilla Firefox\nssckbi.dll LoadedModule[112]=C:\Windows\System32\MMDevApi.dll LoadedModule[113]=C:\Windows\system32\AUDIOSES.DLL LoadedModule[114]=C:\Windows\system32\Secur32.dll LoadedModule[115]=C:\Windows\system32\api-ms-win-downlevel-advapi32-l2-1-0.dll LoadedModule[116]=C:\Windows\system32\api-ms-win-downlevel-shlwapi-l2-1-0.dll LoadedModule[117]=C:\Windows\System32\wship6.dll LoadedModule[118]=C:\Windows\system32\rasadhlp.dll LoadedModule[119]=C:\Windows\System32\fwpuclnt.dll LoadedModule[120]=C:\Windows\system32\explorerframe.dll LoadedModule[121]=C:\Windows\system32\DUser.dll LoadedModule[122]=C:\Windows\system32\DUI70.dll State[0].Key=Transport.DoneStage1 State[0].Value=1 State[1].Key=DataRequest State[1].Value=Bucket=141248824/nBucketTable=30/nResponse=1/n FriendlyEventName=Stopped responding and was closed ConsentKey=AppHangXProcB1 AppName=Firefox AppPath=C:\Program Files (x86)\Mozilla Firefox\firefox.exe ReportDescription=A problem caused this program to stop interacting with Windows.

Thank you in advance for your assistance.

Crash report created Today, ‎January ‎24, ‎2016, 6:30PM MST Version=1 EventType=AppHangB1 EventTime=130981590355309000 ReportType=3 Consent=1 UploadTime=130981590384859000 ReportIdentifier=3abd1e78-c303-11e5-8640-002511a141b1 IntegratorReportIdentifier=3abd1e79-c303-11e5-8640-002511a141b1 WOW64=1 Response.BucketId=141248824 Response.BucketTable=30 Response.type=4 Sig[0].Name=Application Name Sig[0].Value=firefox.exe Sig[1].Name=Application Version Sig[1].Value=43.0.4.5848 Sig[2].Name=Application Timestamp Sig[2].Value=568c7b1d Sig[3].Name=Hang Signature Sig[3].Value=b4ee Sig[4].Name=Hang Type Sig[4].Value=0 DynamicSig[1].Name=OS Version DynamicSig[1].Value=6.1.7601.2.1.0.768.3 DynamicSig[2].Name=Locale ID DynamicSig[2].Value=1033 DynamicSig[22].Name=Additional Hang Signature 1 DynamicSig[22].Value=b4ee5de6a2322745523997a782b35692 DynamicSig[23].Name=Additional Hang Signature 2 DynamicSig[23].Value=277e DynamicSig[24].Name=Additional Hang Signature 3 DynamicSig[24].Value=277e19c30fbd5f6bb531ec9e027c37c3 DynamicSig[25].Name=Additional Hang Signature 4 DynamicSig[25].Value=b4ee DynamicSig[26].Name=Additional Hang Signature 5 DynamicSig[26].Value=b4ee5de6a2322745523997a782b35692 DynamicSig[27].Name=Additional Hang Signature 6 DynamicSig[27].Value=277e DynamicSig[28].Name=Additional Hang Signature 7 DynamicSig[28].Value=277e19c30fbd5f6bb531ec9e027c37c3 UI[3]=Firefox is not responding UI[4]=If you close the program, you might lose information. UI[5]=Close the program UI[6]=Close the program UI[7]=Close the program LoadedModule[0]=C:\Program Files (x86)\Mozilla Firefox\firefox.exe LoadedModule[1]=C:\Windows\SysWOW64\ntdll.dll LoadedModule[2]=C:\Windows\syswow64\kernel32.dll LoadedModule[3]=C:\Windows\syswow64\KERNELBASE.dll LoadedModule[4]=C:\Program Files (x86)\Norton AntiVirus\NortonData\22.5.2.15\Definitions\IPSDefs\20160122.001\IPSEng32.dll LoadedModule[5]=C:\Windows\syswow64\ADVAPI32.dll LoadedModule[6]=C:\Windows\syswow64\msvcrt.dll LoadedModule[7]=C:\Windows\SysWOW64\sechost.dll LoadedModule[8]=C:\Windows\syswow64\RPCRT4.dll LoadedModule[9]=C:\Windows\syswow64\SspiCli.dll LoadedModule[10]=C:\Windows\syswow64\CRYPTBASE.dll LoadedModule[11]=C:\Program Files (x86)\Mozilla Firefox\mozglue.dll LoadedModule[12]=C:\Windows\system32\VERSION.dll LoadedModule[13]=C:\Program Files (x86)\Mozilla Firefox\MSVCR120.dll LoadedModule[14]=C:\Program Files (x86)\Mozilla Firefox\MSVCP120.dll LoadedModule[15]=C:\Program Files (x86)\Mozilla Firefox\nss3.dll LoadedModule[16]=C:\Windows\system32\WINMM.dll LoadedModule[17]=C:\Windows\syswow64\USER32.dll LoadedModule[18]=C:\Windows\syswow64\GDI32.dll LoadedModule[19]=C:\Windows\syswow64\LPK.dll LoadedModule[20]=C:\Windows\syswow64\USP10.dll LoadedModule[21]=C:\Windows\system32\WSOCK32.dll LoadedModule[22]=C:\Windows\syswow64\WS2_32.dll LoadedModule[23]=C:\Windows\syswow64\NSI.dll LoadedModule[24]=C:\Windows\system32\IMM32.DLL LoadedModule[25]=C:\Windows\syswow64\MSCTF.dll LoadedModule[26]=C:\Program Files (x86)\Mozilla Firefox\sandboxbroker.dll LoadedModule[27]=C:\Program Files (x86)\Mozilla Firefox\lgpllibs.dll LoadedModule[28]=C:\Program Files (x86)\Mozilla Firefox\xul.dll LoadedModule[29]=C:\Program Files (x86)\Mozilla Firefox\icuin55.dll LoadedModule[30]=C:\Program Files (x86)\Mozilla Firefox\icuuc55.dll LoadedModule[31]=C:\Program Files (x86)\Mozilla Firefox\icudt55.dll LoadedModule[32]=C:\Windows\system32\NETAPI32.dll LoadedModule[33]=C:\Windows\system32\netutils.dll LoadedModule[34]=C:\Windows\system32\srvcli.dll LoadedModule[35]=C:\Windows\system32\wkscli.dll LoadedModule[36]=C:\Windows\system32\SAMCLI.DLL LoadedModule[37]=C:\Windows\syswow64\SHELL32.dll LoadedModule[38]=C:\Windows\syswow64\SHLWAPI.dll LoadedModule[39]=C:\Windows\syswow64\ole32.dll LoadedModule[40]=C:\Windows\system32\MSIMG32.dll LoadedModule[41]=C:\Windows\system32\IPHLPAPI.DLL LoadedModule[42]=C:\Windows\system32\WINNSI.DLL LoadedModule[43]=C:\Windows\system32\UxTheme.dll LoadedModule[44]=C:\Windows\syswow64\SETUPAPI.dll LoadedModule[45]=C:\Windows\syswow64\CFGMGR32.dll LoadedModule[46]=C:\Windows\syswow64\OLEAUT32.dll LoadedModule[47]=C:\Windows\syswow64\DEVOBJ.dll LoadedModule[48]=C:\Windows\syswow64\WINTRUST.dll LoadedModule[49]=C:\Windows\syswow64\CRYPT32.dll LoadedModule[50]=C:\Windows\syswow64\MSASN1.dll LoadedModule[51]=C:\Windows\system32\WTSAPI32.dll LoadedModule[52]=C:\Windows\system32\pdh.dll LoadedModule[53]=C:\Windows\system32\dwmapi.dll LoadedModule[54]=C:\Program Files (x86)\Norton AntiVirus\Engine\22.5.5.15\ccVrTrst.dll LoadedModule[55]=C:\Program Files (x86)\Norton AntiVirus\Engine\22.5.5.15\MSVCP110.dll LoadedModule[56]=C:\Program Files (x86)\Norton AntiVirus\Engine\22.5.5.15\MSVCR110.dll LoadedModule[57]=C:\Program Files (x86)\Norton AntiVirus\Engine\22.5.5.15\ccLib.dll LoadedModule[58]=C:\Program Files (x86)\Norton AntiVirus\Engine\22.5.5.15\EFACli.dll LoadedModule[59]=C:\Program Files (x86)\Norton AntiVirus\Engine\22.5.5.15\ccIPC.dll LoadedModule[60]=C:\Windows\system32\dwrite.dll LoadedModule[61]=C:\Windows\system32\dbghelp.dll LoadedModule[62]=C:\Windows\system32\RpcRtRemote.dll LoadedModule[63]=C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18837_none_41e855142bd5705d\comctl32.dll LoadedModule[64]=C:\Windows\syswow64\CLBCatQ.DLL LoadedModule[65]=C:\Windows\system32\propsys.dll LoadedModule[66]=C:\Windows\system32\ntmarta.dll LoadedModule[67]=C:\Windows\syswow64\WLDAP32.dll LoadedModule[68]=C:\Windows\system32\Dnsapi.dll LoadedModule[69]=C:\Windows\system32\mswsock.dll LoadedModule[70]=C:\Windows\System32\wshtcpip.dll LoadedModule[71]=C:\Program Files (x86)\Mozilla Firefox\browser\components\browsercomps.dll LoadedModule[72]=C:\Windows\syswow64\profapi.dll LoadedModule[73]=C:\Windows\system32\NLAapi.dll LoadedModule[74]=C:\Windows\system32\napinsp.dll LoadedModule[75]=C:\Windows\system32\pnrpnsp.dll LoadedModule[76]=C:\Windows\System32\winrnr.dll LoadedModule[77]=C:\Windows\syswow64\wininet.dll LoadedModule[78]=C:\Windows\syswow64\api-ms-win-downlevel-user32-l1-1-0.dll LoadedModule[79]=C:\Windows\syswow64\api-ms-win-downlevel-shlwapi-l1-1-0.dll LoadedModule[80]=C:\Windows\syswow64\api-ms-win-downlevel-version-l1-1-0.dll LoadedModule[81]=C:\Windows\syswow64\api-ms-win-downlevel-normaliz-l1-1-0.dll LoadedModule[82]=C:\Windows\syswow64\normaliz.DLL LoadedModule[83]=C:\Windows\syswow64\iertutil.dll LoadedModule[84]=C:\Windows\syswow64\api-ms-win-downlevel-advapi32-l1-1-0.dll LoadedModule[85]=C:\Windows\syswow64\USERENV.dll LoadedModule[86]=C:\Windows\system32\atl.dll LoadedModule[87]=C:\Windows\syswow64\PSAPI.DLL LoadedModule[88]=C:\Windows\syswow64\urlmon.dll LoadedModule[89]=C:\Windows\syswow64\api-ms-win-downlevel-ole32-l1-1-0.dll LoadedModule[90]=C:\Windows\system32\wbem\wbemprox.dll LoadedModule[91]=C:\Windows\system32\wbemcomn.dll LoadedModule[92]=C:\Windows\system32\CRYPTSP.dll LoadedModule[93]=C:\Windows\system32\rsaenh.dll LoadedModule[94]=C:\Windows\system32\wbem\wbemsvc.dll LoadedModule[95]=C:\Windows\system32\d3d11.dll LoadedModule[96]=C:\Windows\system32\dxgi.dll LoadedModule[97]=C:\Windows\system32\nvd3dum.dll LoadedModule[98]=C:\Windows\system32\D3D10Level9.dll LoadedModule[99]=C:\Windows\system32\wbem\fastprox.dll LoadedModule[100]=C:\Windows\system32\NTDSAPI.dll LoadedModule[101]=C:\Windows\system32\powrprof.dll LoadedModule[102]=C:\Windows\system32\mscms.dll LoadedModule[103]=C:\Windows\system32\icm32.dll LoadedModule[104]=C:\Windows\system32\WINSTA.dll LoadedModule[105]=C:\Windows\System32\Wpc.dll LoadedModule[106]=C:\Windows\System32\wevtapi.dll LoadedModule[107]=C:\Windows\system32\SAMLIB.dll LoadedModule[108]=C:\Program Files (x86)\Mozilla Firefox\softokn3.dll LoadedModule[109]=C:\Program Files (x86)\Mozilla Firefox\nssdbm3.dll LoadedModule[110]=C:\Program Files (x86)\Mozilla Firefox\freebl3.dll LoadedModule[111]=C:\Program Files (x86)\Mozilla Firefox\nssckbi.dll LoadedModule[112]=C:\Windows\System32\MMDevApi.dll LoadedModule[113]=C:\Windows\system32\AUDIOSES.DLL LoadedModule[114]=C:\Windows\system32\Secur32.dll LoadedModule[115]=C:\Windows\system32\api-ms-win-downlevel-advapi32-l2-1-0.dll LoadedModule[116]=C:\Windows\system32\api-ms-win-downlevel-shlwapi-l2-1-0.dll LoadedModule[117]=C:\Windows\System32\wship6.dll LoadedModule[118]=C:\Windows\system32\rasadhlp.dll LoadedModule[119]=C:\Windows\System32\fwpuclnt.dll LoadedModule[120]=C:\Windows\system32\explorerframe.dll LoadedModule[121]=C:\Windows\system32\DUser.dll LoadedModule[122]=C:\Windows\system32\DUI70.dll State[0].Key=Transport.DoneStage1 State[0].Value=1 State[1].Key=DataRequest State[1].Value=Bucket=141248824/nBucketTable=30/nResponse=1/n FriendlyEventName=Stopped responding and was closed ConsentKey=AppHangXProcB1 AppName=Firefox AppPath=C:\Program Files (x86)\Mozilla Firefox\firefox.exe ReportDescription=A problem caused this program to stop interacting with Windows. Thank you in advance for your assistance.

Penyelesaian terpilih

I have installed Firefox from Firefox Setup Stub 43.0.4.exe.

It did not finish the install.

A blank, new tab, window appeared and then Mozilla Firefox (Not Responding) appeared above the New Tab next to the Firefox label.

This directory appeared, C:\Users\Crystal\AppData\Roaming\Mozilla\Firefox\Crash Reports.

There is a folder labeled events that is empty and this file, InstallTime20160105164030 which contains 1453685262.

There is no directory name submitted.

This is the best I can do at this time.

Baca jawapan ini dalam konteks 👍 1

All Replies (10)

more options

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

aboutcrashesFx29
more options

I apologize in advance.

I uninstalled Firefox because of all of the problems I was having.

So the following folders are retrieved via windows explorer: AppHang_firefox.exe_1dd1a46bddfe0fcf435475ceb872c16e2da49f_2336a642 AppHang_firefox.exe_1dd1a46bddfe0fcf435475ceb872c16e2da49f_1cb99c41 AppHang_firefox.exe_1dd1a46bddfe0fcf435475ceb872c16e2da49f_117d5217 AppHang_firefox.exe_1dd1a46bddfe0fcf435475ceb872c16e2da49f_15ad4fe4 AppHang_firefox.exe_1dd1a46bddfe0fcf435475ceb872c16e2da49f_09a34f09

I have an AMD Athlon(tm) II X2 235e Processor with a NVIDIA GeForce 6150SE nForce 430 graphics card.

The monitor is a HP w2408h.

Thank you in advance for your assistance.

more options

We need the report numbers to see the whole report.

You will have to do this the hard way. https://support.mozilla.org/en-US/kb/mozillacrashreporter Open the file browser / explorer on your computer. Note: You may have to enable Show Hidden Folders / Files. Enter this in the address bar;

Windows: %APPDATA%\Mozilla\Firefox\Crash Reports\submitted Win 7/Vista: C:\Users\<username>\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted Win XP/2000: C:\Documents and Settings\<username>\Application Data\Mozilla\Firefox\Crash Reports\submitted

Mac OS: /Users/<username>/Library/Application Support/Firefox/Crash Reports/submitted Linux: /home/<username>/.mozilla/firefox/Crash Reports/submitted

Copy the last 5-7 Recent File Names in the folder. Post the information in the reply box below.

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I did not find the reports here, %APPDATA%\Mozilla\Firefox\Crash Reports\submitted.

I did find the reports here, C:\Users\Crystal\AppData\Local\Microsoft\Windows\WER\ReportArchive.

This folder: AppHang_firefox.exe_1dd1a46bddfe0fcf435475ceb872c16e2da49f_2336a642

contains this file, Report.wer.

This is the file contents: Version=1 EventType=AppHangB1 EventTime=130981769495300000 ReportType=3 Consent=1 UploadTime=130981769514090000 ReportIdentifier=f069b528-c32c-11e5-8640-002511a141b1 IntegratorReportIdentifier=f069b529-c32c-11e5-8640-002511a141b1 WOW64=1 Response.BucketId=141248824 Response.BucketTable=30 Response.type=4 Sig[0].Name=Application Name Sig[0].Value=firefox.exe Sig[1].Name=Application Version Sig[1].Value=43.0.4.5848 Sig[2].Name=Application Timestamp Sig[2].Value=568c7b1d Sig[3].Name=Hang Signature Sig[3].Value=b4ee Sig[4].Name=Hang Type Sig[4].Value=0 DynamicSig[1].Name=OS Version DynamicSig[1].Value=6.1.7601.2.1.0.768.3 DynamicSig[2].Name=Locale ID DynamicSig[2].Value=1033 DynamicSig[22].Name=Additional Hang Signature 1 DynamicSig[22].Value=b4ee5de6a2322745523997a782b35692 DynamicSig[23].Name=Additional Hang Signature 2 DynamicSig[23].Value=277e DynamicSig[24].Name=Additional Hang Signature 3 DynamicSig[24].Value=277e19c30fbd5f6bb531ec9e027c37c3 DynamicSig[25].Name=Additional Hang Signature 4 DynamicSig[25].Value=b4ee DynamicSig[26].Name=Additional Hang Signature 5 DynamicSig[26].Value=b4ee5de6a2322745523997a782b35692 DynamicSig[27].Name=Additional Hang Signature 6 DynamicSig[27].Value=277e DynamicSig[28].Name=Additional Hang Signature 7 DynamicSig[28].Value=277e19c30fbd5f6bb531ec9e027c37c3 UI[3]=Firefox is not responding UI[4]=If you close the program, you might lose information. UI[5]=Close the program UI[6]=Close the program UI[7]=Close the program LoadedModule[0]=C:\Program Files (x86)\Mozilla Firefox\firefox.exe LoadedModule[1]=C:\Windows\SysWOW64\ntdll.dll LoadedModule[2]=C:\Windows\syswow64\kernel32.dll LoadedModule[3]=C:\Windows\syswow64\KERNELBASE.dll LoadedModule[4]=C:\Program Files (x86)\Norton AntiVirus\NortonData\22.5.2.15\Definitions\IPSDefs\20160122.001\IPSEng32.dll LoadedModule[5]=C:\Windows\syswow64\ADVAPI32.dll LoadedModule[6]=C:\Windows\syswow64\msvcrt.dll LoadedModule[7]=C:\Windows\SysWOW64\sechost.dll LoadedModule[8]=C:\Windows\syswow64\RPCRT4.dll LoadedModule[9]=C:\Windows\syswow64\SspiCli.dll LoadedModule[10]=C:\Windows\syswow64\CRYPTBASE.dll LoadedModule[11]=C:\Program Files (x86)\Mozilla Firefox\mozglue.dll LoadedModule[12]=C:\Windows\system32\VERSION.dll LoadedModule[13]=C:\Program Files (x86)\Mozilla Firefox\MSVCR120.dll LoadedModule[14]=C:\Program Files (x86)\Mozilla Firefox\MSVCP120.dll LoadedModule[15]=C:\Program Files (x86)\Mozilla Firefox\nss3.dll LoadedModule[16]=C:\Windows\system32\WINMM.dll LoadedModule[17]=C:\Windows\syswow64\USER32.dll LoadedModule[18]=C:\Windows\syswow64\GDI32.dll LoadedModule[19]=C:\Windows\syswow64\LPK.dll LoadedModule[20]=C:\Windows\syswow64\USP10.dll LoadedModule[21]=C:\Windows\system32\WSOCK32.dll LoadedModule[22]=C:\Windows\syswow64\WS2_32.dll LoadedModule[23]=C:\Windows\syswow64\NSI.dll LoadedModule[24]=C:\Windows\system32\IMM32.DLL LoadedModule[25]=C:\Windows\syswow64\MSCTF.dll LoadedModule[26]=C:\Program Files (x86)\Mozilla Firefox\sandboxbroker.dll LoadedModule[27]=C:\Program Files (x86)\Mozilla Firefox\lgpllibs.dll LoadedModule[28]=C:\Windows\syswow64\oleaut32.dll LoadedModule[29]=C:\Windows\syswow64\ole32.dll LoadedModule[30]=C:\Windows\syswow64\wininet.dll LoadedModule[31]=C:\Windows\syswow64\api-ms-win-downlevel-user32-l1-1-0.dll LoadedModule[32]=C:\Windows\syswow64\api-ms-win-downlevel-shlwapi-l1-1-0.dll LoadedModule[33]=C:\Windows\syswow64\shlwapi.DLL LoadedModule[34]=C:\Windows\syswow64\api-ms-win-downlevel-version-l1-1-0.dll LoadedModule[35]=C:\Windows\syswow64\api-ms-win-downlevel-normaliz-l1-1-0.dll LoadedModule[36]=C:\Windows\syswow64\normaliz.DLL LoadedModule[37]=C:\Windows\syswow64\iertutil.dll LoadedModule[38]=C:\Windows\syswow64\api-ms-win-downlevel-advapi32-l1-1-0.dll LoadedModule[39]=C:\Windows\syswow64\USERENV.dll LoadedModule[40]=C:\Windows\syswow64\profapi.dll LoadedModule[41]=C:\Windows\system32\atl.dll LoadedModule[42]=C:\Windows\system32\wtsapi32.dll LoadedModule[43]=C:\Windows\syswow64\PSAPI.DLL LoadedModule[44]=C:\Windows\syswow64\shell32.dll LoadedModule[45]=C:\Windows\syswow64\urlmon.dll LoadedModule[46]=C:\Windows\syswow64\api-ms-win-downlevel-ole32-l1-1-0.dll LoadedModule[47]=C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18837_none_41e855142bd5705d\comctl32.dll LoadedModule[48]=C:\Program Files (x86)\Mozilla Firefox\xul.dll LoadedModule[49]=C:\Program Files (x86)\Mozilla Firefox\icuin55.dll LoadedModule[50]=C:\Program Files (x86)\Mozilla Firefox\icuuc55.dll LoadedModule[51]=C:\Program Files (x86)\Mozilla Firefox\icudt55.dll LoadedModule[52]=C:\Windows\system32\NETAPI32.dll LoadedModule[53]=C:\Windows\system32\netutils.dll LoadedModule[54]=C:\Windows\system32\srvcli.dll LoadedModule[55]=C:\Windows\system32\wkscli.dll LoadedModule[56]=C:\Windows\system32\SAMCLI.DLL LoadedModule[57]=C:\Windows\system32\MSIMG32.dll LoadedModule[58]=C:\Windows\system32\IPHLPAPI.DLL LoadedModule[59]=C:\Windows\system32\WINNSI.DLL LoadedModule[60]=C:\Windows\system32\UxTheme.dll LoadedModule[61]=C:\Windows\syswow64\SETUPAPI.dll LoadedModule[62]=C:\Windows\syswow64\CFGMGR32.dll LoadedModule[63]=C:\Windows\syswow64\DEVOBJ.dll LoadedModule[64]=C:\Windows\syswow64\WINTRUST.dll LoadedModule[65]=C:\Windows\syswow64\CRYPT32.dll LoadedModule[66]=C:\Windows\syswow64\MSASN1.dll LoadedModule[67]=C:\Windows\system32\pdh.dll LoadedModule[68]=C:\Windows\system32\dwmapi.dll LoadedModule[69]=C:\Windows\system32\dwrite.dll LoadedModule[70]=C:\Program Files (x86)\Norton AntiVirus\Engine\22.5.5.15\ccVrTrst.dll LoadedModule[71]=C:\Program Files (x86)\Norton AntiVirus\Engine\22.5.5.15\MSVCP110.dll LoadedModule[72]=C:\Program Files (x86)\Norton AntiVirus\Engine\22.5.5.15\MSVCR110.dll LoadedModule[73]=C:\Program Files (x86)\Norton AntiVirus\Engine\22.5.5.15\ccLib.dll LoadedModule[74]=C:\Program Files (x86)\Norton AntiVirus\Engine\22.5.5.15\EFACli.dll LoadedModule[75]=C:\Windows\system32\dbghelp.dll LoadedModule[76]=C:\Program Files (x86)\Norton AntiVirus\Engine\22.5.5.15\ccIPC.dll LoadedModule[77]=C:\Windows\system32\RpcRtRemote.dll LoadedModule[78]=C:\Windows\syswow64\CLBCatQ.DLL LoadedModule[79]=C:\Windows\system32\propsys.dll LoadedModule[80]=C:\Windows\system32\ntmarta.dll LoadedModule[81]=C:\Windows\syswow64\WLDAP32.dll LoadedModule[82]=C:\Windows\system32\Dnsapi.dll LoadedModule[83]=C:\Windows\system32\mswsock.dll LoadedModule[84]=C:\Windows\System32\wshtcpip.dll LoadedModule[85]=C:\Program Files (x86)\Mozilla Firefox\browser\components\browsercomps.dll LoadedModule[86]=C:\Windows\system32\wbem\wbemprox.dll LoadedModule[87]=C:\Windows\system32\wbemcomn.dll LoadedModule[88]=C:\Windows\system32\CRYPTSP.dll LoadedModule[89]=C:\Windows\system32\rsaenh.dll LoadedModule[90]=C:\Windows\system32\NLAapi.dll LoadedModule[91]=C:\Windows\system32\wbem\wbemsvc.dll LoadedModule[92]=C:\Windows\system32\napinsp.dll LoadedModule[93]=C:\Windows\system32\pnrpnsp.dll LoadedModule[94]=C:\Windows\System32\winrnr.dll LoadedModule[95]=C:\Windows\system32\wbem\fastprox.dll LoadedModule[96]=C:\Windows\system32\NTDSAPI.dll LoadedModule[97]=C:\Windows\system32\mscms.dll LoadedModule[98]=C:\Windows\system32\icm32.dll LoadedModule[99]=C:\Windows\system32\WINSTA.dll LoadedModule[100]=C:\Windows\System32\Wpc.dll LoadedModule[101]=C:\Windows\System32\wevtapi.dll LoadedModule[102]=C:\Windows\system32\SAMLIB.dll LoadedModule[103]=C:\Program Files (x86)\Mozilla Firefox\softokn3.dll LoadedModule[104]=C:\Program Files (x86)\Mozilla Firefox\nssdbm3.dll LoadedModule[105]=C:\Program Files (x86)\Mozilla Firefox\freebl3.dll LoadedModule[106]=C:\Program Files (x86)\Mozilla Firefox\nssckbi.dll LoadedModule[107]=C:\Windows\System32\MMDevApi.dll LoadedModule[108]=C:\Windows\system32\AUDIOSES.DLL LoadedModule[109]=C:\Windows\system32\Secur32.dll LoadedModule[110]=C:\Windows\system32\api-ms-win-downlevel-advapi32-l2-1-0.dll LoadedModule[111]=C:\Windows\System32\wship6.dll LoadedModule[112]=C:\Windows\system32\api-ms-win-downlevel-shlwapi-l2-1-0.dll LoadedModule[113]=C:\Windows\system32\rasadhlp.dll LoadedModule[114]=C:\Windows\System32\fwpuclnt.dll LoadedModule[115]=C:\Windows\system32\explorerframe.dll LoadedModule[116]=C:\Windows\system32\DUser.dll LoadedModule[117]=C:\Windows\system32\DUI70.dll State[0].Key=Transport.DoneStage1 State[0].Value=1 State[1].Key=DataRequest State[1].Value=Bucket=141248824/nBucketTable=30/nResponse=1/n FriendlyEventName=Stopped responding and was closed ConsentKey=AppHangXProcB1 AppName=Firefox AppPath=C:\Program Files (x86)\Mozilla Firefox\firefox.exe ReportDescription=A problem caused this program to stop interacting with Windows.

I apologize for not have the directory you wanted.

I will install Firefox so that we can address these issues.

I do thank you for your assistance and please be patience with me.

Again, I apologize for not having the material that you require.

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Penyelesaian Terpilih

I have installed Firefox from Firefox Setup Stub 43.0.4.exe.

It did not finish the install.

A blank, new tab, window appeared and then Mozilla Firefox (Not Responding) appeared above the New Tab next to the Firefox label.

This directory appeared, C:\Users\Crystal\AppData\Roaming\Mozilla\Firefox\Crash Reports.

There is a folder labeled events that is empty and this file, InstallTime20160105164030 which contains 1453685262.

There is no directory name submitted.

This is the best I can do at this time.

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Get the full program from Download Firefox For All languages And Systems v43* {web link}

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Found an answer.

From http://download.cnet.com/mozilla-firefox/ I downloaded Firefox Setup 43.0.4.exe.

It appears to be working find.

I do not know what Firefox Setup Stub 43.0.4.exe is but it does not install Firefox.

I got Firefox Setup Stub 43.0.4.exe from https://www.mozilla.org/en-US/firefox/new/

This is the case of operator error.

I apologize for any inconvenience that I have caused.

I do want to thank you for your patience and support that you have provided.

Again, I am very sorry to have troubled you for my error.

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Found the answer.


From http://download.cnet.com/mozilla-firefox/ I downloaded Firefox Setup 43.0.4.exe.


It appears to be working find.


I do not know what Firefox Setup Stub 43.0.4.exe is but it does not install Firefox.


I got Firefox Setup Stub 43.0.4.exe from https://www.mozilla.org/en-US/firefox/new/


This is the case of operator error.


I apologize for any inconvenience that I have caused.


I do want to thank you for your patience and support that you have provided.


Again, I am very sorry to have troubled you for my error.

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The "stub" is an updater while the other is the full installer. If the Stub doesn't work properly, get the full installer.

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That was very good work. Well Done. Please flag your last post as Solved Problem so others will know.