Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

All of my folders and emails are gone?

  • 1 balasan
  • 1 ada masalah ini
  • 5 paparan
  • Balasan terakhir oleh christ1

more options

This morning I got up and checked my email. All was good. Deleted a few...sorted a few.

Standard morning-coffee routine.

A couple of hours later I came back...checked my email...or tried to...

Thunderbird started up and asked me to open a new email. When I said no I was shuffled off to a page about "Lightning" and told I could remove it from Thunderbird, which I did.

But when I proceeded with the mandatory Thunderbird re-start, Thunderbird came up with my email account but ALL of my folders and emails are gone.

I don't mean "greyed out" or condensed. Gone. I have tried everything from re-installing to manually checking all the settings.

I'm lost...and pretty pissed.

Can anyone help?

This morning I got up and checked my email. All was good. Deleted a few...sorted a few. Standard morning-coffee routine. A couple of hours later I came back...checked my email...or tried to... Thunderbird started up and asked me to open a new email. When I said no I was shuffled off to a page about "Lightning" and told I could remove it from Thunderbird, which I did. But when I proceeded with the mandatory Thunderbird re-start, Thunderbird came up with my email account but ALL of my folders and emails are gone. I don't mean "greyed out" or condensed. Gone. I have tried everything from re-installing to manually checking all the settings. I'm lost...and pretty pissed. Can anyone help?

All Replies (1)

more options

At the top right of the Thunderbird window, click the menu button > Options > Account Settings > Server Settings.

At the bottom of the right pane is a field 'Local directory'. What's in there? Please post the entire path.

What is your anti-virus software?