Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Thread ini telah diarkib. Sila tanya soalan baru jika anda perlu bantuan.

How do I get rid of My Way by Mindspark because ittook over my Mozilla

chakes
chakes
more options

I tried to download a weather app called Weather Tracker and when I did, it changed my Firefox screen to My Way. At the bottom of the page it says Mindspark. I can't seem to get rid of this even when I uninstall Mozilla and reinstall it. Help would sure be appreciated.

I tried to download a weather app called Weather Tracker and when I did, it changed my Firefox screen to My Way. At the bottom of the page it says Mindspark. I can't seem to get rid of this even when I uninstall Mozilla and reinstall it. Help would sure be appreciated.

All Replies (1)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

Usually when you uninstall and reinstall Firefox using Firefox's own uninstaller, your settings are saved, so that's normal.

Here's my suggested procedure for tracking down and cleaning up bad add-ons and other hijackers. I know it seems long, but it's really not that bad.

(1) Open the Windows Control Panel, Uninstall a Program.

After the list loads, click the "Installed on" column heading to group the infections, I mean, additions, by date. This can help in smoking out undisclosed bundle items that snuck in with some software you agreed to install. Be suspicious of everything you do not recognize/remember, as malware often uses important or innocent sounding names to discourage you from removing it.

Take out as much trash as possible here. If you're not sure, feel free to post program names or a screenshot of the list.

(2) Open Firefox's Add-ons page using either:

  • Ctrl+Shift+a (Mac: Command+Shift+a)
  • "3-bar" menu button (or Tools menu) > Add-ons
  • in the Windows "Run" dialog, type or paste
    firefox.exe "about:addons"

In the left column, click Plugins. Set nonessential and unrecognized plugins to "Never Activate".

In the left column, click Extensions. Then, if in doubt, disable (or Remove, if possible) unrecognized and unwanted extensions. All extensions are optional; the troublemaker might not be obvious from its name.

Often a link will appear above at least one disabled extension to restart Firefox. You can complete your work on the tab and click one of the links as the last step.

Any improvement?

(3) You can search for remaining issues with the scanning/cleaning tools listed in our support article: Troubleshoot Firefox issues caused by malware. These on-demand scanners are free and take considerable time to run. If they finish quickly and especially if they require payment, you may have a serious infection. I suggest the specialized forums listed in the article in that case.

(4) Then finally:

* Restore your preferred home page: How to set the home page

* Restore your preferred default search engine: Change your default search settings in Firefox

Success?