Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

have version 57.0 & 57.0.3 after update only option in control panel is uninstall how do i lose 57.0

  • 4 balasan
  • 3 ada masalah ini
  • 8 paparan
  • Balasan terakhir oleh melodyf

more options

after update to new version, I now have two programs in my control panel and two icons on my tray. One is ver 57.0 and one is 57.0.3. I want to keep the 57.0.3 but i'm afraid to uninstall the 57.0. uninstall is the only option in the control panel. How do I resolve this? Thanks, Melody

after update to new version, I now have two programs in my control panel and two icons on my tray. One is ver 57.0 and one is 57.0.3. I want to keep the 57.0.3 but i'm afraid to uninstall the 57.0. uninstall is the only option in the control panel. How do I resolve this? Thanks, Melody

Penyelesaian terpilih

Will be a conflict. all your passwords and bookmarks and more will get scrambled up.

Very easy to do.

Make back up of the profile and bookmarks.

Run the Windows command which is a common dos command that everyone should know or pay money for some one else to run it and charge you.

Uninstall both.

Reinstall with Full Version Install.

Step by step.

Baca jawapan ini dalam konteks 👍 1

All Replies (4)

more options

Ya is possible and am very sure you will have to uninstall both :

uninstall both versions listed of Firefox. Then Delete the Mozilla Firefox Folders in C:\Program Files and C:\Program Files(x86) Then restart system. Then run Windows Disk Cleanup. (Note: This should be Pinned and run Weekly,) Then run it again and click the button that says Cleanup System Files. Note: your Firefox Profile is saved. But you should make a back up before you do :

From a Dos Administrator Command Prompt (find dos in the menu and right click or search cmd.exe and right click for Admin) run SFC /SCANNOW = SFC<space>/SCANNOW reboot if anything fixed.

Reinstall with Current Release Firefox 57.0.3 with a Full Version Installer

Please let us know if this solved your issue or if need further assistance.

more options

i'm sorry, but this all seems over my head and a little scary. Maybe i will just leave it alone. Thanks

more options

Penyelesaian Terpilih

Will be a conflict. all your passwords and bookmarks and more will get scrambled up.

Very easy to do.

Make back up of the profile and bookmarks.

Run the Windows command which is a common dos command that everyone should know or pay money for some one else to run it and charge you.

Uninstall both.

Reinstall with Full Version Install.

Step by step.

more options

Thanks. I will try it when I feel more brave or see if I can find someone who can. I printed the directions. I greatly appreciate your help