Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Thread ini telah diarkib. Sila tanya soalan baru jika anda perlu bantuan.

Deleting messages from unified folders leap frogs to the next next message

  • 3 balasan
  • 1 ada masalah ini
  • 7 paparan
  • Balasan terakhir oleh skeez_x

skeez_x
skeez_x
more options

I come back after a long break to multiple emails from multiple accounts. I press the delete key in unified folder view, and it doesn't highlight the next message, but the message after that one. I can't seem to find a pattern to it, such as which account(s) it's doing it for. I'll keep an eye on it, see if I can spot a pattern. Just started happening last week.

[Troubleshooting copypasta below]

============================================================
 Application Basics

   Name: Thunderbird
   Version: 52.9.1
   User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:52.0) Gecko/20100101 Thunderbird/52.9.1
   Profile Folder: Open Folder

             (Local drive)
   Application Build ID: 20180709124824
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Memory Use: about:memory
   Profiles: about:profiles

 Mail and News Accounts
   account1:
     INCOMING: account1, , (imap) imap.gmail.com:993, SSL, OAuth2
     OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true

   account2:
     INCOMING: account2, , (none) Local Folders, plain, passwordCleartext

   account3:
     INCOMING: account3, , (imap) imap-mail.outlook.com:993, SSL, passwordCleartext
     OUTGOING: , smtp-mail.outlook.com:587, alwaysSTARTTLS, passwordCleartext, true

   account5:
     INCOMING: account5, , (rss) Feeds, plain, passwordCleartext

   account6:
     INCOMING: account6, , (imap) imap-mail.outlook.com:993, SSL, passwordCleartext
     OUTGOING: , smtp-mail.outlook.com:587, alwaysSTARTTLS, passwordCleartext, true

   account7:
     INCOMING: account7, , (pop3) pro108.hostpapa.com:995, SSL, passwordCleartext
     OUTGOING: , pro108.hostpapa.com:465, SSL, passwordCleartext, true

 Crash Reports

 Extensions
   CompactHeader, 2.1.5, true, {58D4392A-842E-11DE-B51A-C7B855D89593}
   Disable DragAndDrop (Thunderbird), 3.2.0, true, disable_dnd_tb@pqrs.org
   GNotifier, 1.12.2, true, jid1-OoNOA6XBjznvLQ@jetpack
   Lightning, 5.4.9.1, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}
   Provider for Google Calendar, 3.3, true, {a62ef8ec-5fdc-40c2-873c-223b8a6925cc}
   Theme Font & Size Changer for Thunderbird, 64.3, true, tbthemefixed@wanhunglo.com
   Unread Badge, 1.2.20180408, true, unread-badge@streiff.net
   ImportExportTools, 3.3.0, false, {3ed8cc52-86fc-4613-9026-c1ef969da4c3}

 Important Modified Preferences

   Name: Value

     browser.cache.disk.capacity: 358400
     browser.cache.disk.filesystem_reported: 1
     extensions.lastAppVersion: 52.9.1
     font.name.monospace.el: Consolas
     font.name.monospace.x-cyrillic: Consolas
     font.name.monospace.x-unicode: Consolas
     font.name.monospace.x-western: Consolas
     font.name.sans-serif.el: Calibri
     font.name.sans-serif.x-cyrillic: Calibri
     font.name.sans-serif.x-unicode: Calibri
     font.name.sans-serif.x-western: Calibri
     font.name.serif.el: Cambria
     font.name.serif.x-cyrillic: Cambria
     font.name.serif.x-unicode: Cambria
     font.name.serif.x-western: Cambria
     font.size.fixed.el: 14
     font.size.fixed.x-cyrillic: 14
     font.size.fixed.x-unicode: 14
     font.size.fixed.x-western: 14
     font.size.variable.el: 17
     font.size.variable.x-cyrillic: 17
     font.size.variable.x-unicode: 17
     font.size.variable.x-western: 17
     gfx.crash-guard.d3d11layers.appVersion: 52.9.1
     gfx.crash-guard.d3d11layers.deviceID: 0x1380
     gfx.crash-guard.d3d11layers.driverVersion: 24.21.13.9811
     gfx.crash-guard.d3d11layers.feature-d2d: false
     gfx.crash-guard.d3d11layers.feature-d3d11: true
     gfx.crash-guard.status.d3d11layers: 2
     layers.acceleration.disabled: false
     mail.openMessageBehavior.version: 1
     mail.winsearch.firstRunDone: true
     mailnews.database.global.datastore.id: 259e061e-356e-4ac1-b122-2d97f8851d8
     media.gmp.storage.version.observed: 1
     network.cookie.prefsMigrated: true
     network.predictor.cleaned-up: true
     places.database.lastMaintenance: 1531713054
     places.history.expiration.transient_current_max_pages: 122334
     privacy.donottrackheader.enabled: true
     security.sandbox.content.tempDirSuffix: {cfdb1bb1-9027-4794-8555-0e1d02930b42}

 Graphics

     GPU #1
     Description: NVIDIA GeForce GTX 750 Ti
     Vendor ID: 0x10de
     Device ID: 0x1380
     RAM: 2048
     Drivers: C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_040c7acb04cee565\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_040c7acb04cee565\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_040c7acb04cee565\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_040c7acb04cee565\nvldumdx.dll C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_040c7acb04cee565\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_040c7acb04cee565\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_040c7acb04cee565\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_040c7acb04cee565\nvldumd.dll
     Driver Version: 24.21.13.9811
     Driver Date: 6-1-2018

     Features
     Direct2D: false
     DirectWrite: true (10.0.17134.1)
     ClearType Parameters: DISPLAY1 [ Gamma: 1.8 Pixel Structure: RGB ClearType Level: 50 Enhanced Contrast: 50 ] DISPLAY3 [ Gamma: 2.2 Pixel Structure: RGB ClearType Level: 50 Enhanced Contrast: 50 ]
     WebGL Renderer: Google Inc. -- ANGLE (NVIDIA GeForce GTX 750 Ti Direct3D11 vs_5_0 ps_5_0) -- OpenGL ES 2.0 (ANGLE 2.1.0.2a250c8a0e15)

     AzureCanvasBackend: skia
     AzureCanvasAccelerated: 0
     AzureFallbackCanvasBackend: cairo
     AzureContentBackend: skia

 JavaScript

 Incremental GC: 1

 Accessibility

   Activated: 0
   Prevent Accessibility: 0

 Library Versions

     Expected minimum version
     Version in use

     NSPR
     4.13.1
     4.13.1

     NSS
     3.28.6
     3.28.6

     NSS Util
     3.28.6
     3.28.6

     NSS SSL
     3.28.6
     3.28.6

     NSS S/MIME
     3.28.6
     3.28.6
I come back after a long break to multiple emails from multiple accounts. I press the delete key in unified folder view, and it doesn't highlight the next message, but the message after that one. I can't seem to find a pattern to it, such as which account(s) it's doing it for. I'll keep an eye on it, see if I can spot a pattern. Just started happening last week. [Troubleshooting copypasta below] ======================================================================== Application Basics Name: Thunderbird Version: 52.9.1 User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:52.0) Gecko/20100101 Thunderbird/52.9.1 Profile Folder: Open Folder (Local drive) Application Build ID: 20180709124824 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory Profiles: about:profiles Mail and News Accounts account1: INCOMING: account1, , (imap) imap.gmail.com:993, SSL, OAuth2 OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true account2: INCOMING: account2, , (none) Local Folders, plain, passwordCleartext account3: INCOMING: account3, , (imap) imap-mail.outlook.com:993, SSL, passwordCleartext OUTGOING: , smtp-mail.outlook.com:587, alwaysSTARTTLS, passwordCleartext, true account5: INCOMING: account5, , (rss) Feeds, plain, passwordCleartext account6: INCOMING: account6, , (imap) imap-mail.outlook.com:993, SSL, passwordCleartext OUTGOING: , smtp-mail.outlook.com:587, alwaysSTARTTLS, passwordCleartext, true account7: INCOMING: account7, , (pop3) pro108.hostpapa.com:995, SSL, passwordCleartext OUTGOING: , pro108.hostpapa.com:465, SSL, passwordCleartext, true Crash Reports Extensions CompactHeader, 2.1.5, true, {58D4392A-842E-11DE-B51A-C7B855D89593} Disable DragAndDrop (Thunderbird), 3.2.0, true, disable_dnd_tb@pqrs.org GNotifier, 1.12.2, true, jid1-OoNOA6XBjznvLQ@jetpack Lightning, 5.4.9.1, true, {e2fda1a4-762b-4020-b5ad-a41df1933103} Provider for Google Calendar, 3.3, true, {a62ef8ec-5fdc-40c2-873c-223b8a6925cc} Theme Font & Size Changer for Thunderbird, 64.3, true, tbthemefixed@wanhunglo.com Unread Badge, 1.2.20180408, true, unread-badge@streiff.net ImportExportTools, 3.3.0, false, {3ed8cc52-86fc-4613-9026-c1ef969da4c3} Important Modified Preferences Name: Value browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 extensions.lastAppVersion: 52.9.1 font.name.monospace.el: Consolas font.name.monospace.x-cyrillic: Consolas font.name.monospace.x-unicode: Consolas font.name.monospace.x-western: Consolas font.name.sans-serif.el: Calibri font.name.sans-serif.x-cyrillic: Calibri font.name.sans-serif.x-unicode: Calibri font.name.sans-serif.x-western: Calibri font.name.serif.el: Cambria font.name.serif.x-cyrillic: Cambria font.name.serif.x-unicode: Cambria font.name.serif.x-western: Cambria font.size.fixed.el: 14 font.size.fixed.x-cyrillic: 14 font.size.fixed.x-unicode: 14 font.size.fixed.x-western: 14 font.size.variable.el: 17 font.size.variable.x-cyrillic: 17 font.size.variable.x-unicode: 17 font.size.variable.x-western: 17 gfx.crash-guard.d3d11layers.appVersion: 52.9.1 gfx.crash-guard.d3d11layers.deviceID: 0x1380 gfx.crash-guard.d3d11layers.driverVersion: 24.21.13.9811 gfx.crash-guard.d3d11layers.feature-d2d: false gfx.crash-guard.d3d11layers.feature-d3d11: true gfx.crash-guard.status.d3d11layers: 2 layers.acceleration.disabled: false mail.openMessageBehavior.version: 1 mail.winsearch.firstRunDone: true mailnews.database.global.datastore.id: 259e061e-356e-4ac1-b122-2d97f8851d8 media.gmp.storage.version.observed: 1 network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1531713054 places.history.expiration.transient_current_max_pages: 122334 privacy.donottrackheader.enabled: true security.sandbox.content.tempDirSuffix: {cfdb1bb1-9027-4794-8555-0e1d02930b42} Graphics GPU #1 Description: NVIDIA GeForce GTX 750 Ti Vendor ID: 0x10de Device ID: 0x1380 RAM: 2048 Drivers: C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_040c7acb04cee565\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_040c7acb04cee565\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_040c7acb04cee565\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_040c7acb04cee565\nvldumdx.dll C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_040c7acb04cee565\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_040c7acb04cee565\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_040c7acb04cee565\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_040c7acb04cee565\nvldumd.dll Driver Version: 24.21.13.9811 Driver Date: 6-1-2018 Features Direct2D: false DirectWrite: true (10.0.17134.1) ClearType Parameters: DISPLAY1 [ Gamma: 1.8 Pixel Structure: RGB ClearType Level: 50 Enhanced Contrast: 50 ] DISPLAY3 [ Gamma: 2.2 Pixel Structure: RGB ClearType Level: 50 Enhanced Contrast: 50 ] WebGL Renderer: Google Inc. -- ANGLE (NVIDIA GeForce GTX 750 Ti Direct3D11 vs_5_0 ps_5_0) -- OpenGL ES 2.0 (ANGLE 2.1.0.2a250c8a0e15) AzureCanvasBackend: skia AzureCanvasAccelerated: 0 AzureFallbackCanvasBackend: cairo AzureContentBackend: skia JavaScript Incremental GC: 1 Accessibility Activated: 0 Prevent Accessibility: 0 Library Versions Expected minimum version Version in use NSPR 4.13.1 4.13.1 NSS 3.28.6 3.28.6 NSS Util 3.28.6 3.28.6 NSS SSL 3.28.6 3.28.6 NSS S/MIME 3.28.6 3.28.6

All Replies (3)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

What happens if you try Thunderbird in safe mode? (restart with add-ons disabled from the help menu)

skeez_x
skeez_x Pemilik Soalan
more options

same thing. this time it was consistent. every delete acted like this 8/

skeez_x
skeez_x Pemilik Soalan
more options

today, it didn't leapfrog at all... but it did do another strange annoyance I've been having. Sometimes when I delete messages, the message stays, the focus doesn't move to the next message, but the one at the very bottom (reverse date sorted) disappears... if I keep hitting delete, the bottom message just keeps going away. then when I enter a different folder and come back to the unified inbox, those messages at the bottom are back again, and the one that I deleted is gone.

still trying to see a pattern of any kind...