Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Latest update removed all saved passwords

  • 3 balasan
  • 2 ada masalah ini
  • 1 paparan
  • Balasan terakhir oleh philipp

more options

I lost all my saved passwords with the update 2 days ago; my bookmarks are still there. How can I recover them?

I lost all my saved passwords with the update 2 days ago; my bookmarks are still there. How can I recover them?

All Replies (3)

more options
more options

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible

http://kb.mozillazine.org/Profile_folder_-_Firefox#Navigating_to_the_profile_folder

https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles


Type about:profiles<enter> in the address bar. How many profiles are listed? How many should be there? Also, open the folder in your file explorer.


In the event that the passwords information is lost, you should record all information in a separate text file somewhere else on your hard drive, or written down. You can easily copy and paste if you need to do so. If you are concerned about someone else looking at that file, you can compress it using a password.

more options

hi, firefox 67.0.2 didn't contain any code changes relating to how passwords are stored - however we've heard from a couple of users that their avg/avast security software would be corrupting the firefox password store after each reboot of the system unfortunately.

you could check if this is the case for you as well:

  • enter about:support into the address bar and click the button to open your profile folder.
  • then close all open firefox windows
  • in your profile folder, look for a file named 'logins.json.corrupted' - in case it's existing please rename it to 'logins.json'
  • your list of passwords might returning after you start firefox again

if this is applicable to your situation, then please reach out to avg/avast's support as well in order to inquire why their software is interfering with the firefox password store and if they have fix for this. otherwise please uninstall their software for the moment...