Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wrong version of firefox?

  • 2 balasan
  • 1 ada masalah ini
  • 20 paparan
  • Balasan terakhir oleh gaiss.rg

more options

Some websites report that I have an old outdated version of firefox. But this is not true. I always use the latest version in 64bit under Windows 7. One of these websites says I use Firefox 57.

I cannot get access to these sites. What may be the reason? I read this could be an outdated version of wordpress that these websites are using.

When I click on "show details" below, it also reports Firefox 57 but it is 76.0.1. What's wrong?

Some websites report that I have an old outdated version of firefox. But this is not true. I always use the latest version in 64bit under Windows 7. One of these websites says I use Firefox 57. I cannot get access to these sites. What may be the reason? I read this could be an outdated version of wordpress that these websites are using. When I click on "show details" below, it also reports Firefox 57 but it is 76.0.1. What's wrong?

Penyelesaian terpilih

Your Firefox installation announce itself as:
User Agent: Mozilla/5.0 (Windows NT 6.1; rv:57.0) Gecko/20100101 Firefox/57.0 anonymized by Abelssoft 434235114

That Abelssoft software on your PC has modified your UserAgent string, and that needs to be reset. Even if that software is no longer installed or is disabled the Firefox UA string would not be changed; needs the user to fix it.

Please follow this support article to learn how to fix that issue:
https://support.mozilla.org/en-US/kb/how-reset-default-user-agent-firefox

Baca jawapan ini dalam konteks 👍 0

All Replies (2)

more options

Penyelesaian Terpilih

Your Firefox installation announce itself as:
User Agent: Mozilla/5.0 (Windows NT 6.1; rv:57.0) Gecko/20100101 Firefox/57.0 anonymized by Abelssoft 434235114

That Abelssoft software on your PC has modified your UserAgent string, and that needs to be reset. Even if that software is no longer installed or is disabled the Firefox UA string would not be changed; needs the user to fix it.

Please follow this support article to learn how to fix that issue:
https://support.mozilla.org/en-US/kb/how-reset-default-user-agent-firefox

more options

Thank you so much!