We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox 78.0.2 Browser

  • 2 balasan
  • 1 ada masalah ini
  • 10 paparan
  • Balasan terakhir oleh FredMcD

more options

My system installed Firefox Browser Version 78.0.2 overnight. This morning my Firefox display is different. I am missing the header bar that contained a choice between opening a new window or a new tab, bookmarks, Firefox support ( question mark inside a circle), etc. Further all my bookmarks, logins & passwords, open tabs, history, add-on, and preferences ARE MISSING. Prior to this update I did not have a Firefox account so the SYNC procedure recommended in the open Firefox window DID NOT RECOVER ANYTHING. How do I get back my missing information and return my Firefox screen to its previous configuration?

My system installed Firefox Browser Version 78.0.2 overnight. This morning my Firefox display is different. I am missing the header bar that contained a choice between opening a new window or a new tab, bookmarks, Firefox support ( question mark inside a circle), etc. Further all my bookmarks, logins & passwords, open tabs, history, add-on, and preferences ARE MISSING. Prior to this update I did not have a Firefox account so the SYNC procedure recommended in the open Firefox window DID NOT RECOVER ANYTHING. How do I get back my missing information and return my Firefox screen to its previous configuration?

All Replies (2)

more options

Hi, try to enter about:profiles in the URL bar. How many profiles do you have there?

more options

Also,

Look on your desktop. Do you see a folder called; Old Firefox? Look inside.
Look for the folder with the latest creation date.

https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible