Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Thread ini telah diarkib. Sila tanya soalan baru jika anda perlu bantuan.

Belgian eID don't work with FF 98.0.2 !!!

philippe.smets
philippe.smets
more options

Hello,

From the version 89... we have a non solutioned problem with Firefox... In Belgium, we use a "electronic Identification card" to access differents officials web site. but with Firefox I (We!!!) have a problem... the identification process loop with a message "Please insert the smart card" ??? After I receive the message: "Secure Connection Failed

An error occurred during a connection to certif.iamfas.belgium.be. A PKCS #11 module returned CKR_GENERAL_ERROR, indicating that an unrecoverable error has occurred.

Error code: SEC_ERROR_PKCS11_GENERAL_ERROR"

I restart, I reinstall FF, I reinstall the eID software... no way!!! But it's work fine with Chrome, Edge,... Why not with Firefox 98.0.2 ?!? It's very important to find a solution for the belgian users, without this support, the users go to Chrome, Edge,... Have a nice day, Philippe

Hello, From the version 89... we have a non solutioned problem with Firefox... In Belgium, we use a "electronic Identification card" to access differents officials web site. but with Firefox I (We!!!) have a problem... the identification process loop with a message "Please insert the smart card" ??? After I receive the message: "Secure Connection Failed An error occurred during a connection to certif.iamfas.belgium.be. A PKCS #11 module returned CKR_GENERAL_ERROR, indicating that an unrecoverable error has occurred. Error code: SEC_ERROR_PKCS11_GENERAL_ERROR" I restart, I reinstall FF, I reinstall the eID software... no way!!! But it's work fine with Chrome, Edge,... Why not with Firefox 98.0.2 ?!? It's very important to find a solution for the belgian users, without this support, the users go to Chrome, Edge,... Have a nice day, Philippe

Penyelesaian terpilih

You can create a new profile as a quick test to see if your current profile is causing the problem.

See "Creating a profile":

If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems.

Baca jawapan ini dalam konteks 👍 0

All Replies (3)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

I found this bug report about an issue on Linux and Mac OS that got fixed for Firefox 98.0.2, but it shouldn't affect Windows.

  • 1759162 - PKCS#11 loading on Linux through the browser.pkcs11 API is broken since Bug 1745352 landed

If it worked in 98.0.1 then this might be a regression caused by this bug fix.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Penyelesaian Terpilih

You can create a new profile as a quick test to see if your current profile is causing the problem.

See "Creating a profile":

If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems.

philippe.smets
philippe.smets Pemilik Soalan
more options

Hello cor-el,

Great!!! Thank you very much for your answer "make a new profile"... I make a new profile, reinstall the eID software, the eID add-on... I try it and it's work! :-) So I need to transfert from my old profile the files, one by one to find the corrupted! A good job for monday ;-)

I hope this help others users! Have a nice day, Philippe