Firefox doesn't load Captcha pages
When I try to go to a page that uses Capcha to verify my browser it doesn't display, It will in TOR, Chromium, just not firefox. Now, I can't reach 90% of the sites I usually go to (DICE, Glassdoor, etc. Current version & Things: Application Basics
Name: Firefox Version: 102.3.0esr Build ID: 20220912135840 Distribution ID: User Agent: Mozilla/5.0 (X11; Linux x86_64; rv:102.0) Gecko/20100101 Firefox/102.0 OS: Linux 5.19.0-2-amd64 #1 SMP PREEMPT_DYNAMIC Debian 5.19.11-1 (2022-09-24) OS Theme: Clearlooks / Adwaita Multiprocess Windows: 1/1 Fission Windows: 1/1 Enabled by default Remote Processes: 8 Enterprise Policies: Inactive Google Location Service Key: Found Google Safebrowsing Key: Found Mozilla Location Service Key: Found Safe Mode: true Memory Size (RAM): 6.7 GB Disk Space Available: 282 GB
Crash Reports for the Last 3 Days
Firefox Features
Name: DoH Roll-Out Version: 2.0.0 ID: doh-rollout@mozilla.org
Name: Firefox Screenshots Version: 39.0.1 ID: screenshots@mozilla.org
Name: Form Autofill Version: 1.0.1 ID: formautofill@mozilla.org
Name: Picture-In-Picture Version: 1.0.0 ID: pictureinpicture@mozilla.org
Name: Web Compatibility Interventions Version: 102.0.0 ID: webcompat@mozilla.org
Name: WebCompat Reporter Version: 1.4.2 ID: webcompat-reporter@mozilla.org
Remote Features
Remote Processes
Type: Privileged About Count: 1
Type: Extension Count: 1
Type: Isolated Web Content Count: 2
Type: Preallocated Count: 3
Type: Socket Count: 1
Add-ons
Name: Add-ons Search Detection Type: extension Version: 2.0.0 Enabled: true ID: addons-search-detection@mozilla.com
Name: Amazon.com Type: extension Version: 1.3 Enabled: true ID: amazondotcom@search.mozilla.org
Name: Bing Type: extension Version: 1.3 Enabled: true ID: bing@search.mozilla.org
Name: DuckDuckGo Type: extension Version: 1.1 Enabled: true ID: ddg@search.mozilla.org
Name: eBay Type: extension Version: 1.3 Enabled: true ID: ebay@search.mozilla.org
Name: Google Type: extension Version: 1.2 Enabled: true ID: google@search.mozilla.org
Name: Wikipedia (en) Type: extension Version: 1.1 Enabled: true ID: wikipedia@search.mozilla.org
Name: AdBlocker Ultimate Type: extension Version: 3.7.19 Enabled: false ID: adblockultimate@adblockultimate.net
Name: Augmented Steam Type: extension Version: 2.3.3 Enabled: false ID: {1be309c5-3e4f-4b99-927d-bb500eb4fa88}
Name: Calendly: Meeting Scheduling Software Type: extension Version: 2.7.2.0 Enabled: false ID: firefox_extension@calendly.com
Name: DuckDuckGo Privacy Essentials Type: extension Version: 2022.8.25 Enabled: false ID: jid1-ZAdIEUB7XOzOJw@jetpack
Name: LibreOffice Editor Type: extension Version: 2.18.7 Enabled: false ID: {223b662b-a5c4-489f-beea-ee572fab24c0}
Name: Shodan Type: extension Version: 0.3.2 Enabled: false ID: jid1-AWt6ex5aPvWtTg@jetpack
Name: Steam URL Opener Type: extension Version: 0.0.6 Enabled: false ID: {85252760-c586-4180-8788-c50234c0ac08}
Graphics
Features Compositing: WebRender (Software) Asynchronous Pan/Zoom: wheel input enabled; scrollbar drag enabled; keyboard enabled; autoscroll enabled; smooth pinch-zoom enabled WebGL 1 Driver WSI Info: - WebGL 1 Driver Renderer: WebGL is currently disabled. WebGL 1 Driver Version: - WebGL 1 Driver Extensions: - WebGL 1 Extensions: - WebGL 2 Driver WSI Info: - WebGL 2 Driver Renderer: WebGL is currently disabled. WebGL 2 Driver Version: - WebGL 2 Driver Extensions: - WebGL 2 Extensions: - Window Protocol: x11 Desktop Environment: mate Target Frame Rate: 60 GPU #1 Active: Yes Description: KAVERI (, LLVM 14.0.6, DRM 2.50, 5.19.0-2-amd64) Vendor ID: 0x1002 Device ID: 0x1315 Driver Vendor: mesa/radeonsi Driver Version: 22.2.0.0 RAM: 0
Diagnostics AzureCanvasBackend: skia AzureContentBackend: skia AzureFallbackCanvasBackend: skia CMSOutputProfile: Empty profile data Display0: 1366x768@60Hz scales:1.000000|1.000000 DisplayCount: 1 Decision Log HW_COMPOSITING: available by default blocked by runtime: Acceleration blocked by safe-mode OPENGL_COMPOSITING: unavailable by default: Hardware compositing is disabled WEBRENDER: available by default unavailable-in-safe-mode by runtime: Safe-mode is enabled WEBRENDER_QUALIFIED: available by default WEBRENDER_COMPOSITOR: disabled by default: Disabled by default blocklisted by env: Blocklisted by gfxInfo blocked by runtime: Cannot be enabled in release or beta WEBRENDER_PARTIAL: available by default WEBRENDER_SHADER_CACHE: disabled by default: Disabled by default unavailable by runtime: WebRender disabled WEBRENDER_OPTIMIZED_SHADERS: available by default unavailable by runtime: WebRender disabled WEBRENDER_ANGLE: available by default unavailable by env: OS not supported WEBRENDER_DCOMP_PRESENT: available by default disabled by user: User disabled via pref unavailable by env: Requires Windows 10 or later unavailable by runtime: Requires ANGLE WEBRENDER_SOFTWARE: available by default WEBGPU: disabled by default: Disabled by default blocked by runtime: WebGPU cannot be enabled in release or beta X11_EGL: available by default DMABUF: available by default VAAPI: disabled by default: VAAPI is disabled by default VP8_HW_DECODE: available by default VP9_HW_DECODE: available by default
Media
Audio Backend: pulse-rust Max Channels: 6 Preferred Sample Rate: 44100 Roundtrip latency (standard deviation): 43.08ms (4.65) Output Devices Name: Group Built-in Audio Digital Surround 5.1 (HDMI): /devices/pci0000:00/0000:00:01.1/sound/card0 Simultaneous output to Built-in Audio Digital Surround 5.1 (HDMI): Input Devices Name: Group Monitor of Built-in Audio Digital Surround 5.1 (HDMI): /devices/pci0000:00/0000:00:01.1/sound/card0 Monitor Source of Simultaneous output to Built-in Audio Digital Surround 5.1 (HDMI):
Enumerate database
Environment Variables
DISPLAY: :0 MOZ_ASSUME_USER_NS: 1 MOZ_CRASHREPORTER_EVENTS_DIRECTORY: /home/tmick/.mozilla/firefox/2ue7dr1j.default-esr/crashes/events MOZ_CRASHREPORTER_RESTART_ARG_0: /usr/lib/firefox-esr/firefox-esr MOZ_CRASHREPORTER_RESTART_ARG_1: MOZ_CRASHREPORTER_RESTART_ARG_2: MOZ_CRASHREPORTER_DATA_DIRECTORY: /home/tmick/.mozilla/firefox/Crash Reports MOZ_CRASHREPORTER_PING_DIRECTORY: /home/tmick/.mozilla/firefox/Pending Pings MOZ_CRASHREPORTER_STRINGS_OVERRIDE: /usr/lib/firefox-esr/browser/crashreporter-override.ini MOZ_LAUNCHED_CHILD: MOZ_APP_SILENT_START: XRE_PROFILE_PATH: XRE_PROFILE_LOCAL_PATH: XRE_START_OFFLINE: XRE_BINARY_PATH: XRE_RESTARTED_BY_PROFILE_MANAGER: MOZ_SAFE_MODE_RESTART: MOZ_APP_RESTART: 1
Experimental Features
about:home startup cache (browser.startup.homepage.abouthome_cache.enabled): false Cookies: SameSite=Lax by default (network.cookie.sameSite.laxByDefault): false Cookies: SameSite=None requires secure attribute (network.cookie.sameSite.noneRequiresSecure): false Cookies: Schemeful SameSite (network.cookie.sameSite.schemeful): false CSS: Constructable Stylesheets (layout.css.constructable-stylesheets.enabled): true CSS: Masonry Layout (layout.css.grid-template-masonry-value.enabled): false Developer Tools: Compatibility Panel (devtools.inspector.compatibility.enabled): true Developer Tools: Service Worker debugging (devtools.debugger.features.windowless-service-workers): false Media: JPEG XL (image.jxl.enabled): false Address Bar: show results during IME composition (browser.urlbar.keepPanelOpenDuringImeComposition): false Web API: WebGPU (dom.webgpu.enabled): false WebRTC Global Mute Toggles (privacy.webrtc.globalMuteToggles): false
Remote Experiments
TCP rollout, Phase III (TCP on by default for 95% EXISTING ESR profiles): control
Important Modified Preferences
browser.contentblocking.category: standard browser.search.region: US browser.sessionstore.upgradeBackup.latestBuildID: 20220912135840 browser.startup.homepage_override.buildID: 20220912135840 browser.startup.homepage_override.mstone: 102.3.0 browser.tabs.loadInBackground: false browser.urlbar.maxRichResults: 12 browser.urlbar.placeholderName: DuckDuckGo browser.urlbar.placeholderName.private: DuckDuckGo browser.urlbar.quicksuggest.migrationVersion: 2 browser.urlbar.quicksuggest.scenario: offline browser.urlbar.resultGroups: {"children":[{"maxResultCount":1,"children":[{"group":"heuristicTest"},{"group":"heuristicExtension"},{"group":"heuristi browser.urlbar.tipShownCount.searchTip_onboard: 4 doh-rollout.balrog-migration-done: true doh-rollout.doneFirstRun: true doh-rollout.home-region: US doh-rollout.mode: 2 doh-rollout.self-enabled: true doh-rollout.uri: https://mozilla.cloudflare-dns.com/dns-query dom.forms.autocomplete.formautofill: true dom.security.https_only_mode_ever_enabled: true dom.security.https_only_mode_ever_enabled_pbm: true dom.security.https_only_mode_pbm: true extensions.lastAppVersion: 102.3.0 font.internaluseonly.changed: true gfx.blacklist.layers.opengl.failureid: FEATURE_FAILURE_SOFTWARE_GL idle.lastDailyNotification: 1664653872 media.gmp-gmpopenh264.abi: x86_64-gcc3 media.gmp-gmpopenh264.lastUpdate: 1660850675 media.gmp-gmpopenh264.version: 1.8.1.2 media.gmp-manager.buildID: 20220912135840 media.gmp-manager.lastCheck: 1664653621 media.gmp-manager.lastEmptyCheck: 1664653621 media.gmp.storage.version.observed: 1 media.peerconnection.enabled: false media.videocontrols.picture-in-picture.video-toggle.enabled: false network.trr.blocklist_cleanup_done: true places.database.lastMaintenance: 1664556466 privacy.purge_trackers.date_in_cookie_database: 0 privacy.purge_trackers.last_purge: 1664653874119 privacy.sanitize.pending: [{"id":"newtab-container","itemsToClear":[],"options":{}}] security.remote_settings.crlite_filters.checked: 1661004384 security.remote_settings.intermediates.checked: 1660936953 security.sandbox.content.tempDirSuffix: 92179baf-be01-4048-86c9-d29af47379d3 services.sync.declinedEngines: services.sync.engine.addresses: true services.sync.engine.addresses.available: true services.sync.engine.creditcards: true services.sync.engine.prefs.modified: false services.sync.lastPing: 1664654233 services.sync.lastSync: Sat Oct 01 2022 18:19:46 GMT-0500 (Central Daylight Time) storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1663607207
Important Locked Preferences
fission.autostart.session: true
Places Database
Accessibility
Activated: false Prevent Accessibility: 0
Library Versions
NSPR Expected minimum version: 4.35 Version in use: 4.35
NSS Expected minimum version: 3.83 Version in use: 3.83
NSSSMIME Expected minimum version: 3.83 Version in use: 3.83
NSSSSL Expected minimum version: 3.83 Version in use: 3.83
NSSUTIL Expected minimum version: 3.83 Version in use: 3.83
Sandbox
Seccomp-BPF (System Call Filtering): true Seccomp Thread Synchronization: true User Namespaces: true Content Process Sandboxing: true Media Plugin Sandboxing: true Content Process Sandbox Level: 4 Effective Content Process Sandbox Level: 4 Win32k Lockdown State for Content Process: Win32k Lockdown disabled -- Operating system not supported
Rejected System Calls
Startup Cache
Disk Cache Path: /home/tmick/.cache/mozilla/firefox/2ue7dr1j.default-esr/startupCache/startupCache.8.little Ignore Disk Cache: false Found Disk Cache on Init: false Wrote to Disk Cache: true
Internationalization & Localization
Application Settings Requested Locales: ["en-US"] Available Locales: ["en-US"] App Locales: ["en-US"] Regional Preferences: ["en-US"] Default Locale: "en-US" Operating System System Locales: ["en-US"] Regional Preferences: ["en-US"]
Remote Debugging (Chromium Protocol)
Accepting Connections: false URL:
Printing
Modified print settings
All Replies (10)
Hi
Have you tried turning off the DuckDuckGo Privacy Essentials and AdBlocker Ultimate add-ons that you have installed in Firefox?
Yes, assuming that troubleshooting mode works as advertised (shuts off all extensions).
Examples would be nice. I can log into Dice and I didn't get any captcha using 102 ESR.
See images attached. (note* These are Cloudfare protected sites that are the problem children)
Clear the cache and remove the cookies from websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences). "Clear the cache": Firefox/Options/Preferences -> Advanced -> Network -> Cached Web Content: "Clear Now"
Okay, so that was the first thing I tried, I've done Technical support/ Helpdesk since 2003. So the steps I did were 1. Click on the 3 bars on upper right corner (AKA Hamburger) 2. Go into Settings 3. Go to Privacy & Security 4. Go into Cookies & Site Data -> Manage Cookies & Site Data 5. Removed any Cookies for the problem children. closed & reopened browser and retested. Tried with Troubleshooting mode on (extensions disabled) and same issue. I even signed out of Sync and signed back in. There' s no Options/Preferences in any view I have available to me, both on my Desktop or Android devices. My Desktop is Debian Bookworm (testing/Sid) Firefox ESR v102.3.0
Well, that's going to be tricky. One of the sites is for my Healthcare portal. With that said, I can go into the same sites on my Tablet and phone. The other problem is it's not consistently one page. One day DICE makes me use a different Browser to access it, the next day it's fine. I'm also behind a VPN and use SelekTOR (proxy). I'm reasonably sure that's not the problem since I can open the same page in Brave or Chromium on the same computer. TOR Browser works as well, but does fail to load the page frequently.
If you're going to try to recreate the issue, try these steps:
1. Sign up for an account that sends emails to you with Links (Job hunting sites, Forums, etc) 2. Open the email in the Evolution email program 3. click on the link in the email 4. Page will either fail to load, or you will not see the icon to "Check if your Human" , just a blank white screen and spinning wheel of death. 5. Right click on the link in the email and copy address, open other browser (chrome, brave, M$ Edge, what ever) choose paste and go. 6. Page opens in other browser.
The screen shots are from Indeed.com But as I stated earlier Cloudfare protected sites are the problem 99.99% of the time. The rest of the time Firefox is slow (it takes a while to load this page). If you're going to try "other OSes" you will run into the problem of the email program isn't available for MAC or Windows. Maybe different Linux Distributions? I'm on Debian Testing, so maybe a "Rolling Release" version like Fedora or Manjaro?
Well, kind of, it's actually happening when I'm logging in. So for the healthcare site it brings me to the "home" page https://mychart.altru.org/myhealth/Authentication/ I then enter my username & Password and THEN it starts with the problem. Or if I'm on indeed.com and want to apply for a job and need to sign in, then I get the problem. The Altru site displays intermittently, other times it's a blank white page that never loads in Firefox, Brave loads it right up. The other annoying part is it isn't always the same page that acts up. I tried to do a Video capture of the problem and I got Indeed.com to fail but when I tried to record it by going back to the same site but different job listing it worked fine. So the whole, "It works on my Windows/MAC machine" won't count.
" Are you sure those medical sites aren't sending phone authentication passwords?" Yes I'm positive. I input a Username & password. There is no MFA or 2FA involved. Those actually work. If I post an MP4 recording of the issue can it be opened here? I can show easier than explain it.
Okay, let's try it this way. When I go to mychart.altru.org/ in Firefox I get this message:
The connection has timed out
An error occurred during a connection to mychart.altru.org.
The site could be temporarily unavailable or too busy. Try again in a few moments. If you are unable to load any pages, check your computer’s network connection. If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the Web.
When I go to that site in Brave or Chromium the page displays (see screenshot attached 1st on the left) If you are trying to go to that web page and it doesn't load in FireFox try the page in a different browser, it loads just fine and quickly. You have found part of the problem!
Now for the RCaptcha/ CloudFlare issue, If I go to indeed.com in Firefox I get this message:
Access denied Error code 1020
You cannot access indeed.com. Refresh the page or contact the site owner to request access. Troubleshooting information
Copy and paste the Ray ID when you contact the site owner.
Ray ID: 75605b266c8ee3ca
For help visit Troubleshooting guide External link Performance & security by Cloudflare External link
If I go there via a "chrome-based" browser the page works fine. On some of the pages I try to visit in Firefox I will get this:
www.linuxquestions.org Checking if the site connection is secure www.linuxquestions.org needs to review the security of your connection before proceeding. Did you know botnets can be used to shutdown popular websites? Ray ID: 756072961b82ef4b Performance & security by Cloudflare But I can go there fine in other browsers. Sometimes it will pop up a button asking me to verify I'm human and run me through the "click images showing *blah*" other times the above message appears. There have been times a page just gives a "spinning wheel" and I have copied the URL and tried to go to the URL in TOR, and then I can see the "verify your Human" button If Firefox does display the RCaptcha or the button I get ran through the "click all images of *blah*" multiple times. Sometimes it's twice other times it's three or more times.
