Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Amazon Prime Video won't play.

  • 4 balasan
  • 2 ada masalah ini
  • 3 paparan
  • Balasan terakhir oleh jonzn4SUSE

more options

Amazon Prime Video returns an error saying that I need to install the latest version of my browser. I have your 102.5.0esr which you state is fully updated.

Amazon Prime Video returns an error saying that I need to install the latest version of my browser. I have your 102.5.0esr which you state is fully updated.

All Replies (4)

more options

You should be on 107.0.1, I have the same version macbook pro 10.13.6. https://www.mozilla.org/en-US/firefox/all/#product-desktop-release

Diubah oleh jonzn4SUSE

more options

You may need a newer Widevine version.

Make sure you have updated the Widevine plugin to the latest version (4.10.2557.0).

  • Tools -> Add-ons -> Plugins

You can toggle DRM off/on to see if that makes Firefox (re)load DRM components.

You can possibly check the XHR requests in the Browser Console if this doesn't work.

more options

Thank you both for responding. Installing the latest version of the browser did the trick. Prior to posting my question, I checked "About Firefox". It informed me that I had 102 and that Firefox was up to date. Hence, my going no further down that road. Thanks again.

more options

Mark it as resolved and enjoy.