Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Can't send emails but I can receive them with TB

  • 2 balasan
  • 0 ada masalah ini
  • 1 paparan
  • Balasan terakhir oleh rvynerp

more options

I can't send emails and I get this message -

Sending of the message failed. Unable to authenticate to Outgoing server (SMTP) mail.btinternet.com. Please check the password and verify the 'Authentication method' in 'Account Settings | Outgoing server (SMTP)'. I have checked the outgoing settings for password and it says normal password. This problem started when I changed my BT email password

I can't send emails and I get this message - Sending of the message failed. Unable to authenticate to Outgoing server (SMTP) mail.btinternet.com. Please check the password and verify the 'Authentication method' in 'Account Settings | Outgoing server (SMTP)'. I have checked the outgoing settings for password and it says normal password. This problem started when I changed my BT email password

Penyelesaian terpilih

Excellent christ1 I followed your instructions and found an old saved password listed below my new password. When I deleted it, I could now send emails. Well done you.

Baca jawapan ini dalam konteks 👍 0

All Replies (2)

more options

If you told Thunderbird to remember your account password, try to delete the old password. At the top right of the Thunderbird window, click the menu button ≡ > Settings > Privacy & Security > Passwords > Saved Passwords

Select the SMTP password for your BT account - Remove. Thunderbird should then prompt you for the new password the next time you attempt to send a message.

more options

Penyelesaian Terpilih

Excellent christ1 I followed your instructions and found an old saved password listed below my new password. When I deleted it, I could now send emails. Well done you.