Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Thread ini telah diarkib. Sila tanya soalan baru jika anda perlu bantuan.

File-->"email link" tool not working for Outlook.live.com

  • 5 balasan
  • 0 ada masalah ini
  • 5 paparan
  • Balasan terakhir oleh jonzn4SUSE

derekmgold
derekmgold
more options

HI, at some point during the past year, Firefox "email link" tool (under the File menu) stopped functioning when selecting Outlook.com as the email client. See screenshots. When that client is selected, it attempts to open a new email in Outlook.com, but it never opens. It's just an endless cycle of that mail image trying to open. (It works fine with other email client selections.) Windows 10. Thanks.

HI, at some point during the past year, Firefox "email link" tool (under the File menu) stopped functioning when selecting Outlook.com as the email client. See screenshots. When that client is selected, it attempts to open a new email in Outlook.com, but it never opens. It's just an endless cycle of that mail image trying to open. (It works fine with other email client selections.) Windows 10. Thanks.
Lampirkan skrinsyot

All Replies (5)

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
more options

It works for me. see screenshot I assume you're already logged into Hotmail when trying this. Can you try again with Firefox in Safe Mode and logged into Hotmail? https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode#w_how-to-start-firefox-in-4troubleshoot-modesf5safe-modesf

derekmgold
derekmgold Pemilik Soalan
more options

Yes, of course I'm logged in... I tried the troubleshoot mode. Still didn't work. Just the endless loop of Outlook trying to load.

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
more options

What security software are you running? How to clear the Firefox cache Also, you can try Clear a single item from the address bar history, but make you know the password because it's going to remove it. You can Refresh Firefox.

derekmgold
derekmgold Pemilik Soalan
more options

Thanks. i tried the single-item clear--no dice. Will clearing the cache also clear my browsing history? I don't really want to do that right now, and don't want do a refresh for the same reason.

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
more options

Understand the hesitance with Refresh, I've been using Firefox for a long time and tried Refresh one time and it scared me.  ;-))

Good Luck, Jones out.

Diubah oleh jonzn4SUSE