Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

The add-ons tool window hangs when I click Options for any add-on

  • 1 balasan
  • 3 ada masalah ini
  • 7 paparan
  • Balasan terakhir oleh rickumali

more options

This morning, IE8 showed up as the default browser. Also, the Lastpass button was missing. When I click Tools-Add-ons and click the Options button for any add-on, the window hangs. Sometimes it hangs FF as well.

This morning, IE8 showed up as the default browser. Also, the Lastpass button was missing. When I click Tools-Add-ons and click the Options button for any add-on, the window hangs. Sometimes it hangs FF as well.

All Replies (1)

more options

I resolved this by using a different add-on.

I was issued a new computer at work. It's a Windows 7 Dell E6410, and I was configuring a new installation of Firefox for it. I had downloaded the same URL shortening tool that I used on my old Windows XP IBM T60 computer. That add-on had the hang when you click on "Options" from the Tools > Add-ons menu. After uninstalling the add-on, I searched for a different URL shortening tool, and this one did NOT produce the hang.