Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Thread ini telah diarkib. Sila tanya soalan baru jika anda perlu bantuan.

How do I know that an automatic update is genuine?

  • 2 balasan
  • 12 ada masalah ini
  • 8 paparan
  • Balasan terakhir oleh Helper7677

Jkaker
Jkaker
more options

Yesterday, when opening 'Firefox' I was very worried to be presented with a large window, within the Firefox window, that told me that my computer was at risk and that I should download this update. There was no way to chose if I wished to do this at a later date, cancel or close the window. As I did not know what to do, I closed all the programmes running, except Firefox and then shut down my computer. Today I started up my computer and did a virus scan that was clear. I then opened up Firefox, from where I am sending this message. I have not received the same message today. MY QUESTION IS: HOW DO I KNOW THAT THE MESSAGE I RECEIVED IS GENUINE?

Re-reading the above message, I realise that I did not mention that the message window I received said it was a 'Firefox' message telling me that there was a problem and I needed to update Firefox by 'clicking' on this window. How could I tell that it was genuine from Firefox and not a scam?

Yesterday, when opening 'Firefox' I was very worried to be presented with a large window, within the Firefox window, that told me that my computer was at risk and that I should download this update. There was no way to chose if I wished to do this at a later date, cancel or close the window. As I did not know what to do, I closed all the programmes running, except Firefox and then shut down my computer. Today I started up my computer and did a virus scan that was clear. I then opened up Firefox, from where I am sending this message. I have not received the same message today. MY QUESTION IS: HOW DO I KNOW THAT THE MESSAGE I RECEIVED IS GENUINE? Re-reading the above message, I realise that I did not mention that the message window I received said it was a 'Firefox' message telling me that there was a problem and I needed to update Firefox by 'clicking' on this window. How could I tell that it was genuine from Firefox and not a scam?

Diubah oleh Jkaker

All Replies (2)

TonyE
TonyE
  • Moderator
more options

To ensure you are safe, use the built-in update system. In the Help menu select "Check for updates" and it will offer to upgrade you to Firefox 4

Helper7677
Helper7677
more options

Was the screen that popped-up offering to update Firefox or warning that your system might be infected? If the latter, there is a new infection spreading to web hosts:

Diubah oleh Helper7677