Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I sent the below email to Google Support after downloading Chrome and the suggestion of Gardens of TIme, and google has never responded:

  • 2 balasan
  • 1 ada masalah ini
  • 13 paparan
  • Balasan terakhir oleh the-edmeister

more options

I sent the below email to Google Support after downloading Chrome and the suggestion of Gardens of TIme, and google has never responded:

"My computer has been infected by your Google Chrome product.

I "installed" Chrome at the recommendation of Facebook for a "game" that I use. I followed all Google Chrome's instructions.

My computer has received MULTIPLE warnings and infections.

TROJAN HORSE SHEUR4.CBE

TROJAN HORSE GENERIC 24.CHOF

TROJAN HORSE GENERIC 24.CCRR

TROJAN HORSE GENERIC 24.BZTI

TROJAN HORSE JS/XULCACHE.A

Also, a multitude of tracking cookies and corrupted executable files. After I uninstalled Google, and Google Chrome (more than once), the problem persists. I have contacted AVG support and the only solution is to pay to have my computer fixed.

The first time this happened, 09/12/2011, I had to turn off every thing via my power strip in order to stop my computer from completely crashing. The AVG anti virus program I have has to run constantly because of Google Chrome. These warnings and these infections cannot be removed without me having to pay to have my computer cleaned/cleared of the infections. I am disable, a widow, and on very tight and fixed income. I cannot express how upset I am with this situation."

Each time I use Mozilla Firefox I am given a message to "allow a script" from CHROME

I sent the below email to Google Support after downloading Chrome and the suggestion of Gardens of TIme, and google has never responded: "My computer has been infected by your Google Chrome product. I "installed" Chrome at the recommendation of Facebook for a "game" that I use. I followed all Google Chrome's instructions. My computer has received MULTIPLE warnings and infections. TROJAN HORSE SHEUR4.CBE TROJAN HORSE GENERIC 24.CHOF TROJAN HORSE GENERIC 24.CCRR TROJAN HORSE GENERIC 24.BZTI TROJAN HORSE JS/XULCACHE.A Also, a multitude of tracking cookies and corrupted executable files. After I uninstalled Google, and Google Chrome (more than once), the problem persists. I have contacted AVG support and the only solution is to pay to have my computer fixed. The first time this happened, 09/12/2011, I had to turn off every thing via my power strip in order to stop my computer from completely crashing. The AVG anti virus program I have has to run constantly because of Google Chrome. These warnings and these infections cannot be removed without me having to pay to have my computer cleaned/cleared of the infections. I am disable, a widow, and on very tight and fixed income. I cannot express how upset I am with this situation." Each time I use Mozilla Firefox I am given a message to "allow a script" from CHROME

All Replies (2)

more options

I also sent a message to GOOGLE SUPPORT but they have never contacted me back regarding their product issue.

more options

A chrome://... message from Firefox has nothing to do with the Google Chrome web browser, "chrome" is a term used for the Firefox user interface. If you give us that full "chrome" message, we can probably figure out what your problem is.