Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox crashes

  • 2 balasan
  • 1 ada masalah ini
  • 8 paparan
  • Balasan terakhir oleh oliviasmith29

more options

Hi I try to open Firefox but it won't. It just come up with a crash report. I've tried opening in safe mode but it won't open either. Also I have unistalled and reinstalled but still won't open, still comes up with the crash report. Help!

Hi I try to open Firefox but it won't. It just come up with a crash report. I've tried opening in safe mode but it won't open either. Also I have unistalled and reinstalled but still won't open, still comes up with the crash report. Help!

Penyelesaian terpilih

Do you have Trusteer Rapport installed? If so, disable it.

   * Windows: "Start->All Programs->Trusteer Rapport->Stop Rapport"
   * Mac: "System Preferences -> Other -> Rapport -> Stop Rapport" 

For more help you can ask their helpdesk.
http://www.trusteer.com/support/en/report-problem

http://kb.mozillazine.org/Firefox_crashes#Trusteer_Rapport

Baca jawapan ini dalam konteks 👍 0

All Replies (2)

more options

Penyelesaian Terpilih

Do you have Trusteer Rapport installed? If so, disable it.

   * Windows: "Start->All Programs->Trusteer Rapport->Stop Rapport"
   * Mac: "System Preferences -> Other -> Rapport -> Stop Rapport" 

For more help you can ask their helpdesk.
http://www.trusteer.com/support/en/report-problem

http://kb.mozillazine.org/Firefox_crashes#Trusteer_Rapport

more options

Thank you so much! That worked a treat.