I keep getting a pop-up window that says I must upgrade to Firefox 15.0.1, but I already have done that from the Mozilla website.
I got a pop-up window from Firefox saying that I needed to upgrade (I had Firefox 14.0.1). I have a Mac desktop with operating system Lion. When I'd try to connect through the prompt on that window, it wouldn't connect. So I went to the Mozilla website and downloaded version 15.0.1.dmg. But I'm still getting the pop-up window.
Also, when I start my computer, there's always a question mark in the Firefox place on the dock and a window that prompts me to drag the firefox emblem over to another emblem. But when I do that, I get a window that says that this is an older version of Firefox than the one that's installed, do I want to replace it with the older one (which I have declined to do).
All Replies (1)
Make sure that Firefox gets installed properly.
Open the Firefox disk image (DMG) file and drag the Firefox program to the application folder on your hard drive. You shouldn't double-click the Firefox application to run it from the disk image, but drag it out of the DMG folder instead.
If there are problems with updating or with the permissions then easiest is to download the full version and trash the currently installed version to do a clean install of the new version.
Download a new copy of the Firefox program and save the disk image (dmg) file to the desktop
- Trash the current Firefox application (e.g. open the Applications folder in the Finder and drag the Firefox application to the Trash) to do a clean (re-)install
- Install the new version that you have downloaded
- https://support.mozilla.org/kb/Installing+Firefox+on+Mac
Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data if you uninstall and (re)install Firefox.