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multiple crashes daily of mozilla firefox with windows operating system. Crash reports sent but no change.

  • 6 balasan
  • 6 ada masalah ini
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  • Balasan terakhir oleh bostongio9

blmayberry
blmayberry
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for the past 4 weeks, firefox crashes daily multiple times. I already have it set to send the crash report to mozilla but no change/help from firefox. why the constant crashing?

for the past 4 weeks, firefox crashes daily multiple times. I already have it set to send the crash report to mozilla but no change/help from firefox. why the constant crashing?

All Replies (6)

Andrew
Andrew
  • Moderator
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1. Click the Windows Start button, and select Run... on Windows XP or press Windows Key + R on Windows Vista/7. Type in "%APPDATA%\Mozilla\Firefox\Crash Reports\submitted" including the quotation marks and click OK.

2. In the resulting folder will be a text file for each crash report you have submitted. Using the View menu, arrange them by date to find out which is the newest file; and double-click on it to open it.

3. Report back to us with the latest crash ids.

blmayberry
blmayberry Pemilik Soalan
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Here is the last four

Crash ID: bp-e1ef935b-abac-4e54-8dd1-440072130202

Crash ID: bp-fbce8d9d-b8ba-45bb-aa51-889192130201

Crash ID: bp-3f275eba-30cc-4a13-b5ac-dbb1e2130131

Crash ID: bp-95157758-388c-4e9e-b005-dfc6d2130131

cor-el
cor-el
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  • Top 10 Contributor
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These crashes may get fixed in an upcoming Firefox 18.0.2 release.

Does it help if you start Firefox in Safe mode as that disables the JavaScript JIT compiler?

bostongio9
bostongio9
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Same problem here -- constant crashes. Makes Firefox completely unusable suddenly. 

bp-fe228b2a-a9dd-40d0-ace2-32d2f2130202
bp-6df1b984-a4ee-4ec3-8982-27dee2130202
bp-ea23ad6f-97ce-4009-8671-457cf2130202
bp-2a10eb0f-b06f-4e9b-9c5c-3e7d72130201
bp-11a71929-d5c0-4216-92a2-a90de2130201
bp-c4ad6757-52b6-47e2-8dfd-fa0142130201
bp-32a91fa4-8430-4f16-9ce3-a42352130201
bp-d5148e6e-8f68-41fa-b176-7ab742130201
bp-d7a3e6e5-77ec-4a7e-a60b-96f0c2130201
28bf81e4-37b1-48c3-b5c2-ff9b831f0453
bp-4027a9f3-4eac-4d13-90de-d6d0f2130131
bp-ec4df384-1069-450c-aa07-02e212130131
bp-30af535a-95b0-48e9-a9da-c78b42130131
bp-e20c7f4d-8c6b-48a6-9459-4e9aa2130131
bp-cc10cbcd-ebd2-4116-899b-5ac4c2130131
bp-3a51aeaa-9066-414f-bb5f-c52da2130131

Thanks for any help or suggestions. Nothing's changed on the system itself -- no updates to the computer or any drivers when they started happening with 18.x.

Diubah oleh cor-el

cor-el
cor-el
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Hi bostongio9

Your crashes all have a different crash signature.

You can try a clean reinstall and delete the Firefox program folder before reinstalling a fresh copy of Firefox.

Download a fresh Firefox copy and save the file to the desktop.

Uninstall your current Firefox version, if possible, to cleanup the Windows registry and settings in security software.

  • Do NOT remove personal data when you uninstall your current Firefox version, because all profile folders will be removed and you will also lose your personal data like bookmarks and passwords from profiles of other Firefox versions.

Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.

Your bookmarks and other profile data are stored in the Firefox Profile Folder and won't be affected by an uninstall and (re)install, but make sure that "remove personal data" is NOT selected when you uninstall Firefox.

Create a new profile as a test to check if your current profile is causing the problems.

See "Creating a profile":

If the new profile works then you can transfer some files from an existing profile to the new profile, but be careful not to copy corrupted files.

Maybe also do a malware check with some malware scanning programs on the Windows computer.
You need to scan with all programs because each program detects different malware.

Make sure that you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.

See also:

bostongio9
bostongio9
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Sorry, should've noted:

- Already did clean install with blank profile. Still crashed after about 5 minutes of browsing typical sites like Google News and Youtube.

- Already scanned for malware with multiple scanners. The computer is clean.

- Already tried different solutions suggested in other threads about disabling graphics gfx2 hardware & layer acceleration

Diubah oleh bostongio9