Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

When I opened tab to check "submit performance data" I did not have this tab choice. It just wasn't there.

  • 6 balasan
  • 4 ada masalah ini
  • 1 paparan
  • Balasan terakhir oleh cor-el

more options

I followed the directions to check for slowness of firefox and high cpu usage. Tools>options>advanced>general>check "submit performance data" but there was not a box to check. All the other boxes were there. Just not "submit performance data".

I followed the directions to check for slowness of firefox and high cpu usage. Tools>options>advanced>general>check "submit performance data" but there was not a box to check. All the other boxes were there. Just not "submit performance data".

Penyelesaian terpilih

Quote: I followed the directions to check for slowness of firefox and high cpu usage.


Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window or otherwise make changes.

Baca jawapan ini dalam konteks 👍 1

All Replies (6)

more options

How about Enable Telemetry - is that there under Data Choices?

Tools > Options -> Advanced --> Data Choices

more options

Yes it was under "data choices" and yes it was already checked

more options

What should I do now?

more options

What should I do now?

more options

Submit Performance Data was changed to 3 different options in Firefox 21 to better reflect how Firefox can share data with Mozilla. We use the information to improve Firefox in many different ways, so the more the merrier :)

more options

Penyelesaian Terpilih

Quote: I followed the directions to check for slowness of firefox and high cpu usage.


Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window or otherwise make changes.