Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

HTML5 media such as HTML5-enabled YouTube and the Ingress Intel page causes Firefox to crash my nVidia driver.

  • 2 balasan
  • 7 ada masalah ini
  • 5 paparan
  • Balasan terakhir oleh Panzerdraco

more options

I've began to notice that HTML5 media causes strange issues with my graphics drivers. Watching HTML5 videos on YouTube or browsing the Ingress Intel page causes Firefox to lock up after a period of a few minutes, though I can still hear audio and use keybindings, I'm not able to move my mouse onto the desktop that Firefox is currently on (I use two monitors). I'm forced to reboot my PC to resolve the error. This appears in the event viewer when the issue occurs.


"The description for Event ID 14 from source nvlddmkm cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event:

\Device\Video5 !06d7(2640)"

I've tried resetting Firefox, reinstalling video drivers, etc. It only happens with HTML5, not Flash.

I've began to notice that HTML5 media causes strange issues with my graphics drivers. Watching HTML5 videos on YouTube or browsing the Ingress Intel page causes Firefox to lock up after a period of a few minutes, though I can still hear audio and use keybindings, I'm not able to move my mouse onto the desktop that Firefox is currently on (I use two monitors). I'm forced to reboot my PC to resolve the error. This appears in the event viewer when the issue occurs. "The description for Event ID 14 from source nvlddmkm cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer. If the event originated on another computer, the display information had to be saved with the event. The following information was included with the event: \Device\Video5 !06d7(2640)" I've tried resetting Firefox, reinstalling video drivers, etc. It only happens with HTML5, not Flash.

Penyelesaian terpilih

hello, you could try to disable hardware acceleration in firefox > options > advanced > general and see if this is making a difference...

Baca jawapan ini dalam konteks 👍 1

All Replies (2)

more options

Penyelesaian Terpilih

hello, you could try to disable hardware acceleration in firefox > options > advanced > general and see if this is making a difference...

more options

Yep, that fixed it.