Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Thread ini telah diarkib. Sila tanya soalan baru jika anda perlu bantuan.

program freezes constantly

  • 4 balasan
  • 7 ada masalah ini
  • 1 paparan
  • Balasan terakhir oleh christ1

Henri14a
Henri14a
more options

Uploaded newest 64-bit version...when opening a new email the program freezes...after awhile I can read the email...if I try to delete the email it freezes again...then it deletes an program works...

Tried reinstalling the software that did not work...

Bought a new computer and software has not worked right once!!

Uploaded newest 64-bit version...when opening a new email the program freezes...after awhile I can read the email...if I try to delete the email it freezes again...then it deletes an program works... Tried reinstalling the software that did not work... Bought a new computer and software has not worked right once!!

All Replies (4)

christ1
christ1
  • Top 25 Contributor
more options

What is your anti-virus software?

Henri14a
Henri14a Pemilik Soalan
more options

McFee...once the emails are opened I have no problems navigating...the program goes unresponsive every time I delete or I open a new email...after it's open no issues unless I delete...I did not have this problem with older version of Thunderbird...I do not have this problem with Outlook 13 which I'm about to switch to out of frustration...thanks

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

Your problem is McAfee. Please contact their product support for a fix to your anti virus program that will cause the problems to cease.

christ1
christ1
  • Top 25 Contributor
more options

https://wiki.mozilla.org/Thunderbird:Testing:Antivirus_Related_Performance_Issues#McAfee