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Version 36: tabs do not reflect actual pages; videos fail continue to play after tab is closed

  • 1 përgjigje
  • 1 e ka hasur këtë problem
  • 1 parje
  • Përgjigjja më e re nga guigs

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I've noted two anomalies with v 36.

the first is blank pages for which there are no corresponding tabs. That is, none of the tabs actually relate to the page being displayed.

the second is that when watching a video, I can close the tab containing the web page that holds that video, but the audio portion of the video continues and the only way to stop it is to shut down Firefox altogether.

I've noted two anomalies with v 36. the first is blank pages for which there are no corresponding tabs. That is, none of the tabs actually relate to the page being displayed. the second is that when watching a video, I can close the tab containing the web page that holds that video, but the audio portion of the video continues and the only way to stop it is to shut down Firefox altogether.

Krejt Përgjigjet (1)

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That should not happen. Please try these troubleshooting steps:

Try Firefox Safe Mode to see if the problem goes away. Firefox Safe Mode is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes).

If Firefox is open, you can restart in Firefox Safe Mode from the Help menu:

  • Click the menu button New Fx Menu, click Help Help-29 and select Restart with Add-ons Disabled.

If Firefox is not running, you can start Firefox in Safe Mode as follows:

  • On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.
  • On Mac: Hold the option key while starting Firefox.
  • On Linux: Quit Firefox, go to your Terminal and run firefox -safe-mode
    (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)

When the Firefox Safe Mode window appears, select "Start in Safe Mode".

SafeMode-Fx35

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, theme, or hardware acceleration. Please follow the steps in the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.

To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help others with the same problem.