We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Kërkoni te Asistenca

Shmangni karremëzime gjoja asistence. S’do t’ju kërkojmë kurrë të bëni një thirrje apo të dërgoni tekst te një numër telefoni, apo të na jepni të dhëna personale. Ju lutemi, raportoni veprimtari të dyshimtë duke përdorur mundësinë “Raportoni Abuzim”.

Mësoni Më Tepër

Kjo rrjedhë është arkivuar. Ju lutemi, bëni një pyetje të re, nëse keni nevojë për ndihmë.

Can't delete parent.lock file and Firefox won't start

  • 1 përgjigje
  • 1 e ka hasur këtë problem
  • 2 parje
  • Përgjigjja më e re nga FredMcD

larryer
larryer
more options

scenario: This has happened to me about 5 times. Windows 10 personal pc, Firefox not responding error. I close Firefox. When I try to restart, it says it can't restart, Firefox is still running. Try to close Firefox process via Task Manager, and get "Access not authorized" error. Search the internet for solutions, various sources including Firefox help say to delete "parent.lock" file in the Firefox Profile. Try to do this, but get an error saying the file can't be deleted because it's still in use (i.e Firefox is still running). Delete Firefox, download and reinstall, reboot, nothing helps, Firefox is still running error remains. To sum up: 1. Firefox says it's running but it's not. 2. Can't access Firefox profile manager to create a new profile. 3. Can't delete parent.lock file. 4. Therefore Firefox is not available and is caught in a loop.

Are there any suggestions for next steps?

Thanks

scenario: This has happened to me about 5 times. Windows 10 personal pc, Firefox not responding error. I close Firefox. When I try to restart, it says it can't restart, Firefox is still running. Try to close Firefox process via Task Manager, and get "Access not authorized" error. Search the internet for solutions, various sources including Firefox help say to delete "parent.lock" file in the Firefox Profile. Try to do this, but get an error saying the file can't be deleted because it's still in use (i.e Firefox is still running). Delete Firefox, download and reinstall, reboot, nothing helps, Firefox is still running error remains. To sum up: 1. Firefox says it's running but it's not. 2. Can't access Firefox profile manager to create a new profile. 3. Can't delete parent.lock file. 4. Therefore Firefox is not available and is caught in a loop. Are there any suggestions for next steps? Thanks

Krejt Përgjigjet (1)

FredMcD
FredMcD
more options

Reboot the computer. Then delete the parent file WITHOUT starting Firefox.