Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Avatar for Username

Kërkoni te Asistenca

Shmangni karremëzime gjoja asistence. S’do t’ju kërkojmë kurrë të bëni një thirrje apo të dërgoni tekst te një numër telefoni, apo të na jepni të dhëna personale. Ju lutemi, raportoni veprimtari të dyshimtë duke përdorur mundësinë “Raportoni Abuzim”.

Mësoni Më Tepër

Kjo rrjedhë është arkivuar. Ju lutemi, bëni një pyetje të re, nëse keni nevojë për ndihmë.

Norton Security suite works on one computer with Firefox 5.0 but when I downloaded Firefox for this computer I got vrsion 5.0.1 and it indicates Norton Security Suite is not compatable. Is there a way I can revert back to Firefox 5.0?

  • 5 përgjigje
  • 4 e kanë hasur këtë problem
  • 3 parje
  • Përgjigjja më e re nga Swapnilrustagi

meleunig
meleunig
more options

Firefox indicates the Norton Toolbar 5.5 is incompatible with Firefox 5.0.1

Firefox indicates the Norton Toolbar 5.5 is incompatible with Firefox 5.0.1

Krejt Përgjigjet (5)

Swapnilrustagi
Swapnilrustagi
more options

Hello, meleunig.

Install Add-on compatibility reporter extension-

https://addons.mozilla.org/en-US/firefox/addon/add-on-compatibility-reporter/

Now close and open Firefox 2 times. You are done.

meleunig
meleunig I zoti i pyetjes
more options

Thanks for the assist although the Norton toolbar does still not come up on Firefox. Any other suggestions would appreciated.

Swapnilrustagi
Swapnilrustagi
more options

Download Firefox 5.0.

http://releases.mozilla.org/pub/mozilla.org/firefox/releases/5.0/win32/en-US/


Uninstall Firefox 5.0.1 and install the version above (Firefox 5.0).

You do not need to take care that Firefox doesn't auto-update to Firefox 5.0.1. Firefox 5.0 on Windows and Linux will not update to Firefox 5.0.1, either manually or automatically. Firefox 5.0.1 was specially made to correct issues on Mac.

I don't know what will happen for Firefox 6.

Ndryshuar nga James

the-edmeister
the-edmeister
  • Moderator
more options

Get in touch with Norton about this issue, they are incorrectly specifying the maxVersion in their Firefox add-on. They did that with Firefox 4.0, too - as soon as the 4.0.1 update was released by Mozilla, their extension was broken. They should be specifying "all 5 versions", not specifically 5.0 - that means "their stuff" only works in 5.0 and if Firefox releases a security update "their stuff" is broken and they have to update it.


You can get 5.0 from the Mozilla "Releases" server - http://releases.mozilla.org/pub/mozilla.org/firefox/releases/5.0/win32/en-US/ - no need to get it from a 3rd party.

Swapnilrustagi
Swapnilrustagi
more options

@the-edmeister, They should be fixing it soon, Norton Internet Security 2012 will contain an updated toolbar (as always), so they might be fixing this issue too.