Firefox crashes while loading different websites - after fresh install, downgrading flash and updating all video drivers.
Updated to FF 30, didn't update or change anything major on my system and it crashes immediately after loading my gmail, once most of the screen is loaded from my Facebook and on a few other sites. Thinking that one of the other solutions on this site might lead me down the correct path, I tried loading Amazon.com (I don't use Amazon that often) and it crashed FF, too. I just thought of something, I recently built a webpage that has a tiny .swf file on the main page (which only loads if the browser has flash, it then should load a simple animated .gif) and even that just crashed FF30.
I've tried upgrading, downgrading and a mix of just about every other fix I've read about on the site. ProtectedMode = 0, disabling plug-ins, full uninstall/reinstall of old versions of Flash...I'm running out of ideas. I'm going to update my Flash plug-in so everything starts back at the most recent of anything I have.
bp-11284c3e-bbd5-49aa-8790-df04d2140625 6/25/2014 3:47 PM bp-4ddb7fb6-9331-4ef6-9138-e1c522140625 6/25/2014 3:46 PM bp-c7cf2e59-aeea-4a07-8497-d92a92140625 6/25/2014 3:41 PM bp-f17585cb-dac6-4a13-b1ed-de3252140625 6/25/2014 3:40 PM bp-528191c7-77db-4716-9771-085422140625 6/25/2014 3:40 PM bp-e226dcbb-58db-4296-b5bb-9ecb02140625 6/25/2014 3:40 PM bp-f80bdb5d-b66a-47ab-aed5-65aea2140625 6/25/2014 3:34 PM bp-a0a804a7-b136-468f-baee-361932140625 6/25/2014 3:34 PM bp-30e3c9bf-a37e-425c-980c-ed7d82140625 6/25/2014 3:33 PM bp-6bc28b6e-0963-4983-8f67-b307b2140625 6/25/2014 3:31 PM bp-e29aae20-f3d9-415d-84d4-a4a9e2140625 6/25/2014 3:31 PM bp-2ae2ef3a-03d4-4e42-ba44-3fffd2140625 6/25/2014 3:31 PM bp-b7fc0376-f02e-4365-89cb-cecbd2140625 6/25/2014 3:31 PM bp-da7f5a1c-2dfb-4d15-ba9b-a3d822140625 6/25/2014 3:28 PM bp-6ec95fea-e9a6-4c8d-9b37-b6ef82140625 6/25/2014 3:26 PM bp-21a43325-02c7-4431-8c66-67e7b2140625 6/25/2014 3:24 PM bp-6dbdf892-e09b-409a-9ae8-8aba72140625 6/25/2014 3:22 PM bp-09cc5380-67ed-4f7c-b458-f58b92140625 6/25/2014 3:21 PM bp-90914571-0d7d-4240-baeb-9a1902140625 6/25/2014 3:20 PM bp-17424014-77b7-4754-9820-4090b2140625 6/25/2014 2:09 PM bp-bb01ee8b-2cc7-4236-9ed8-1af522140625 6/25/2014 1:28 PM
Here are a bunch of crash reports...maybe I'm not alone?
All Replies (14)
Can you try Firefox Safe Mode to see if the problem goes away. Firefox Safe Mode is a troubleshooting mode that turns off some settings, disables most add-ons (extensions and themes).
If Firefox is open, you can restart in Firefox Safe Mode from the Help menu:
- In Firefox 29.0 and above, click the menu button
, click Help 
and select Restart with Add-ons Disabled.
- In previous Firefox versions, click on the Firefox button at the top left of the Firefox window and click on Help (or click on Help in the Menu bar, if you don't have a Firefox button) then click on Restart with Add-ons Disabled.
If Firefox is not running, you can start Firefox in Safe Mode as follows:
- On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.
- On Mac: Hold the option key while starting Firefox.
- On Linux: Quit Firefox, go to your Terminal and run firefox -safe-mode
(you may need to specify the Firefox installation path e.g. /usr/lib/firefox)
When the Firefox Safe Mode window appears, select "Start in Safe Mode".
If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one. Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.
To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.
When you figure out what's causing your issues, please let us know. It might help others with the same problem.
BTW, absolutely no problems in Chrome.
I have also tried disabling hardware acceleration, thinking it might somehow be a graphics driver problem. I recently updated my nVidia drivers to use CUDA for Cycles renders in Blender. The card works perfectly under fairly stressful circumstances in 3D rendering. So, I doubted it would be hardware related. But, I thought I'd throw that in for clarification.
Ah - yes, YouTube works too...that really threw me off the scent.
Safemode disables all add-on's and plugins so we get a clear view if the issue is by them or not.
YouTube works in full HD. NetFlix runs with no problems - no Silverlight issues...
The sites I mentioned crash FF with Safemode on, too...
Sorry, I was updating my problem with everything I was trying and didn't see your SafeMode suggestion up there...
Here is the error report from loading Amazon.com while in SafeMode
AdapterDeviceID: 0x0116 AdapterVendorID: 0x8086 AvailablePageFile: 8902197248 AvailablePhysicalMemory: 3585040384 AvailableVirtualMemory: 3963056128 BIOS_Manufacturer: Dell Inc. BlockedDllList: BreakpadReserveAddress: 46858240 BreakpadReserveSize: 37748736 BuildID: 20140605174243 CrashTime: 1403727206 EMCheckCompatibility: true FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1403716943 Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x0116, AdapterSubsysID: 04b61028, AdapterDriverVersion: 8.15.10.2342 Has dual GPUs. GPU #2: AdapterVendorID2: 0x10de, AdapterDeviceID2: 0x0df5, AdapterSubsysID2: 04b61028, AdapterDriverVersion2: 9.18.13.3788 ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 25 StartupTime: 1403727193 SystemMemoryUsePercentage: 43 Theme: classic/1.0 Throttleable: 1 TotalPageFile: 12661047296 TotalPhysicalMemory: 6331478016 TotalVirtualMemory: 4294836224 URL: http://www.amazon.com/ Vendor: Mozilla Version: 30.0 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 :
MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [RAW/IP] : 2 : 3 : MSAFD Tcpip [TCP/IPv6] : 2 : 1 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [UDP/IPv6] : 2 : 2 : MSAFD Tcpip [RAW/IPv6] : 2 : 3 : %SystemRoot%\system32\mswsock.dll RSVP TCPv6 Service Provider : 2 : 1 : RSVP TCP Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll RSVP UDPv6 Service Provider : 2 : 2 : RSVP UDP Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll
useragent_locale: en-US
This report also contains technical information about the state of the application when it crashed.
You have also tried with Hardware Acceleration disabled didn't you..?
Yup and throttling down my card using Windows' options...the weirdest part about checking Hardware Acceleration is that absolutely nothing else I can find has problems except Firefox.
Firefox will also crash when I drag a .swf file to it. The .swf file runs perfectly in the standalone Flash player and in Crome...
Normally, I would wait out a problem like this until the next Firefox update or the next Flash update, but I share this laptop with my wife and she wouldn't want to try a new browser that long. :)
Now here is a weird one: I copied the url to this problem thread and this simple page crashed Firefox...
bp-d7aca2b9-d887-400a-8e60-db9962140625 <- crash report on crash caused by crash report? Haha.
Oh - for more clarification - I've tried new profiles and all sorts of fresh installs. I ran CCleaner and Malwarbytes - neither of which found anything interesting.
You can try to disable Windows Media Foundation (HTML5 media player) by setting these prefs to false on the about:config page.
- media.windows-media-foundation.enabled
- media.directshow.enabled