How do I unlock my Inbox folder
My Inbox folder has a padlock on and I cant manually input some messages, how do I unlock it?
All Replies (2)
The padlock indicates that that account uses a secure connection and has nothing to do with being locked.
If there is a padlock on the mail account name, it means that the mail account uses a secure connection. eg: SSL In this case, the padlock does not mean that it is locked.
However, you mention a padlock on an accounts Inbox folder and unable to move emails into the folder.
Maybe the file is marked as 'read only'.
Try this: Make hidden files and folders visible
In Thunderbird
- Help > Troubleshooting Information
- click on 'show folder' button
a new window opens showing your Profile folder
- Close Thunderbird now - this is important
- click on Mail folder
- click on Account name
- look for 'Inbox' file - not 'Inbox.msf'
- right click on Inbox file and select 'Properties'
- Is the 'read only' checkbox selected ?
- If yes, uncheck the box
- Click on 'Apply'
- Click on 'OK'
close the profile window - top right X
open Thunderbird Is the Inbox folder accessible?