cannot reboot and I get this message The application “Firefox.app” is not open anymore.
Firefox has not allowed my computer to shut down normally for months.
I created a whole new user with a new Firefox profile, but when I quit Firefox or try to do a shutdown, Firefox closes it's windows but leaves the small dot under it's icon on the doc. Force quitting does nothing. If I click on the icon I get nothing if I go to the application folder and double click on Firefox, I get this: The application “Firefox.app” is not open anymore.
I'm using Chrome because the only way to run firefox (without a forced shutdown) is to copy the Firefox app to another name and run that. BTW, I've also deleted all the parentlock files from my system (several times). If this cannot be solved I'll have to switch to Chrome (as much as I hate Google)! Versions: Firefox 37.0.2 OS/X: 10.10.2 (14C1514)
All Replies (7)
There must be a plugin at fault. That is really the only thing that can cause problems across multiple user profiles.
Please paste the output of the about:plugins page into a comment here. (Or take a screen shot(s) of this page)
Installed plugins Find updates for installed plugins at mozilla.com/plugincheck OpenH264 Video Codec provided by Cisco Systems, Inc.
File: 1.3 Path: /Users/Mark.Rafferty/Library/Application Support/Firefox/Profiles/9zc0lkqh.default/gmp-gmpopenh264/1.3 Version: 1.3 State: Enabled Play back web video and use video chats.
MIME Type Description Suffixes iPhotoPhotocast
File: iPhotoPhotocast.plugin Path: /Library/Internet Plug-Ins/iPhotoPhotocast.plugin Version: 7.0 State: Enabled iPhoto6
MIME Type Description Suffixes application/photo iPhoto 700 Google Earth Plug-in
File: Google Earth Web Plug-in.plugin Path: /Library/Internet Plug-Ins/Google Earth Web Plug-in.plugin Version: 5.2 State: Enabled The Google Earth Plugin allows you to view 3D imagery and terrain in your web browser.
MIME Type Description Suffixes application/geplugin Google Earth browser plugin RealPlayer Plugin.plugin
File: RealPlayer Plugin.plugin Path: /Applications/RealPlayer.app/Contents/MacOS/RealPlayer Plugin.plugin Version: 0.0.1d1 State: Enabled RealPlayer Plugin
MIME Type Description Suffixes audio/x-pn-realaudio-plugin RealMedia rm audio/x-pn-realaudio RealPlayer Metafile ram Google Talk Plugin Video Accelerator
File: npgtpo3dautoplugin.plugin Path: /Library/Internet Plug-Ins/npgtpo3dautoplugin.plugin Version: 0.1.43.3 State: Enabled Google Talk Plugin Video Accelerator version:0.1.43.3
MIME Type Description Suffixes application/vnd.gtpo3d.auto Google Talk Plugin Video Accelerator Type Google Talk NPAPI Plugin
File: googletalkbrowserplugin.plugin Path: /Library/Internet Plug-Ins/googletalkbrowserplugin.plugin Version: 1.4.3.10298 State: Enabled Version 1.4.3.10298
MIME Type Description Suffixes application/googletalk Google voice and video chat googletalk Microsoft Office Live Plug-in
File: OfficeLiveBrowserPlugin.plugin Path: /Library/Internet Plug-Ins/OfficeLiveBrowserPlugin.plugin Version: 12.2.9 State: Enabled Office Live Update v1.0
MIME Type Description Suffixes application/officelive Office Live Update v1.0 Flip4Mac Windows Media Plugin
File: Flip4Mac WMV Plugin.plugin Path: /Library/Internet Plug-Ins/Flip4Mac WMV Plugin.plugin Version: 2.5.0.1 State: Enabled The Flip4Mac WMV Plugin allows you to view Windows Media content using QuickTime.
MIME Type Description Suffixes video/x-ms-asf Windows Media Video asf video/x-ms-asx Windows Media Playlist asx audio/x-ms-wax Windows Media Playlist wax application/x-ms-wmp Windows Media Plugin video/x-ms-wmp Windows Media Video wmp application/x-mplayer2 Windows Media Plugin video/x-ms-wmx Windows Media Playlist wmx video/x-ms-wm Windows Media Video wm video/x-ms-wvx Windows Media Playlist wvx video/x-ms-wmv Windows Media Video wmv video/x-ms-asf-plugin Windows Media Plugin audio/x-ms-wma Windows Media Audio wma application/asx Windows Media Plugin LogMeIn Plugin 1.0.0.935
File: LogMeIn.plugin Path: /Library/Internet Plug-Ins/LogMeIn.plugin Version: 1.0.935 State: Enabled LogMeIn remote control components
MIME Type Description Suffixes application/x-3amlabs-rafiletransfer File Transfer application/x-3amlabs-raversion Version application/x-3amlabs-raremotecontrol Remote Control application/x-3amlabs-raperfview Performance Viewer Java Applet Plug-in
File: JavaAppletPlugin.plugin Path: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin Version: Java 7 Update 51 State: Enabled Displays Java applet content, or a placeholder if Java is not installed.
MIME Type Description Suffixes application/x-java-applet;version=1.4 Java applet application/x-java-applet;version=1.2.1 Java applet application/x-java-applet;javafx=2.2.51 Java applet application/x-java-applet;version=1.2.2 Java applet application/x-java-applet;version=1.3 Java applet application/x-java-vm Java applet application/x-java-applet;deploy=10.51.2 Java applet application/x-java-applet;version=1.1.1 Java applet application/x-java-vm-npruntime Java applet application/x-java-applet;version=1.2 Java applet application/x-java-applet;version=1.7 Java applet application/x-java-applet;version=1.4.1 Java applet application/x-java-applet;version=1.1.2 Java applet application/x-java-applet Basic Java Applets javaapplet application/x-java-applet;version=1.1 Java applet application/x-java-applet;version=1.1.3 Java applet application/x-java-applet;version=1.6 Java applet application/x-java-applet;version=1.4.2 Java applet application/x-java-applet;version=1.3.1 Java applet application/x-java-applet;version=1.5 Java applet application/x-java-applet;jpi-version=1.7.0_51 Java applet Silverlight Plug-In
File: Silverlight.plugin Path: /Library/Internet Plug-Ins/Silverlight.plugin Version: 5.1.30317.0 State: Enabled 5.1.30317.0
MIME Type Description Suffixes application/x-silverlight Microsoft Silverlight xaml application/x-silverlight-2 Microsoft Silverlight xaml QuickTime Plug-in 7.7.3
File: QuickTime Plugin.plugin Path: /Library/Internet Plug-Ins/QuickTime Plugin.plugin Version: 7.7.3 State: Enabled The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.
MIME Type Description Suffixes video/x-msvideo Video For Windows avi,vfw audio/mp3 MP3 audio mp3,swa audio/mpeg3 MP3 audio mp3,swa video/3gpp2 3GPP2 media 3g2,3gp2 audio/x-caf CAF audio caf audio/mpeg MPEG audio mpeg,mpg,m1s,m1a,mp2,mpm,mpa,m2a,mp3,swa video/quicktime QuickTime Movie mov,qt,mqv audio/x-mpeg3 MP3 audio mp3,swa video/mp4 MPEG-4 media mp4 application/x-sdp SDP stream descriptor sdp audio/wav WAVE audio wav,bwf video/avi Video For Windows avi,vfw audio/mp4 MPEG-4 media mp4 video/x-m4v Video m4v audio/x-wav WAVE audio wav,bwf application/sdp SDP stream descriptor sdp audio/x-aiff AIFF audio aiff,aif,aifc,cdda video/x-mpeg MPEG media mpeg,mpg,m1s,m1v,m1a,m75,m15,mp2,mpm,mpv,mpa video/3gpp 3GPP media 3gp,3gpp video/msvideo Video For Windows avi,vfw audio/x-mpeg MPEG audio mpeg,mpg,m1s,m1a,mp2,mpm,mpa,m2a,mp3,swa audio/vnd.qcelp QUALCOMM PureVoice audio qcp audio/x-mp3 MP3 audio mp3,swa application/x-rtsp RTSP stream descriptor rtsp,rts audio/amr AMR audio AMR video/sd-video SD video sdv audio/aiff AIFF audio aiff,aif,aifc,cdda video/mpeg MPEG media mpeg,mpg,m1s,m1v,m1a,m75,m15,mp2,mpm,mpv,mpa audio/3gpp2 3GPP2 media 3g2,3gp2 audio/aac AAC audio aac,adts audio/x-m4b AAC audio book m4b audio/x-m4p AAC audio m4p audio/x-gsm GSM audio gsm application/x-mpeg AMC media amc audio/x-aac AAC audio aac,adts audio/basic uLaw/AU audio au,snd,ulw audio/x-m4a AAC audio m4a audio/3gpp 3GPP media 3gp,3gpp Default Browser Helper
File: Default Browser.plugin Path: /Library/Internet Plug-Ins/Default Browser.plugin Version: 600 State: Enabled Provides information about the default web browser
MIME Type Description Suffixes application/apple-default-browser Provides information about the default web browser SharePoint Browser Plug-in
File: SharePointBrowserPlugin.plugin Path: /Library/Internet Plug-Ins/SharePointBrowserPlugin.plugin Version: 14.4.8 State: Enabled Microsoft Office for Mac SharePoint Browser Plug-in
MIME Type Description Suffixes application/x-sharepoint Microsoft Office for Mac SharePoint Browser Plug-in application/x-sharepoint-protocolhandler Microsoft Office for Mac Protocol Handler Shockwave Flash
File: Flash Player.plugin Path: /Library/Internet Plug-Ins/Flash Player.plugin Version: 17.0.0.169 State: Enabled Shockwave Flash 17.0 r0
MIME Type Description Suffixes application/x-shockwave-flash Shockwave Flash swf application/futuresplash FutureSplash Player spl Picasa
File: Picasa.plugin Path: /Users/Mark.Rafferty/Library/Internet Plug-Ins/Picasa.plugin Version: 1.0 State: Enabled Picasa plugin.
MIME Type Description Suffixes application/x-picasa-detect 3.1 picasa WebEx64 General Plugin Container
File: WebEx64.plugin Path: /Users/Mark.Rafferty/Library/Internet Plug-Ins/WebEx64.plugin Version: 1.0 State: Enabled WebEx64 General Plugin Container Version 205
MIME Type Description Suffixes application/webx-gpc-plugin64 gpc
Hmmm, there are quite a few potential culprits here.
- Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
- Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.
Note: If a recent Report ID does not start with bp- click on it to submit the report.
(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)
More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.
BTW, the file: org.mozilla.firefox.plist was showing as an open file in the lsof command even though Firefox was not running. I did manage to kill this file but it took a little doing...
About:crashes
72449EB1-CA17-4C6C-A174-71768FA675FD 3/30/15 10:48 AM 3C7E26E8-DFB5-4D57-B941-E4296915826C 3/30/15 10:44 AM CF51C907-A16C-4781-B683-C89C545FC1A1 3/30/15 10:43 AM
Sometimes crashes can be caused by a corrupt org.mozilla.firefox.plist. If you remove or rename that file Firefox will produce a new one on its next startup.
Can you try this and see if it resolves your issue?
By the way, those crashes appear to be too old for me to look up. Crash data is typically discarded after 2 weeks. Do you have any more recent crash reports?
Modified by Mark Schmidt
I have deleted the plist file. And Firefox seems to be working OK for now. But, I have done this before, even resorting to deleting and re-installing Firefox, and creating a new Mac user. However, after a few days or so, when i need to restart the Mac for an upgrade or whatever, it's always Firefox that does not completely shut down. It just sits on the doc with a Dot under it and the system just waits. If I try to re-run Firefox I get the weird message: that Firefox is not open anymore. If I copy Firefox.app the copy will run just fine. Eventually I have to do a forced shutdown (not great for the computer). I'm getting tired of this. I've used Firefox for many years, but sadly (on this Mac) I may have to give it up. The Mac at home and my PC here seem to be OK.
If it happens again, open a support ticket here and post the crash ID. If the crash report is less than 2 weeks old we will be able to retrieve the report and possibly determine the root cause of the issue.