bluen_jp said

D: c5f83c87-2d46-4932-a12b-1a7f72150513 Signature: nsBaseAppShell::DoProcessNextNativeEvent(bool, unsigned int) Details Metadata Modules Raw Dump Extensions Correlations Signature nsBaseAppShell::DoProcessNextNativeEvent(bool, unsigned int) More Reports Search UUID c5f83c87-2d46-4932-a12b-1a7f72150513 Date Processed 2015-05-13 15:31:29.038812 Uptime 107 Last Crash 1355 seconds before submission Install Age 1902424 since version was first installed. Install Time 2015-04-21 15:03:48 Product Firefox Version 37.0.2 Build ID 20150415140819 Release Channel release OS Windows NT OS Version 6.3.9600 Build Architecture x86 Build Architecture Info GenuineIntel family 6 model 42 stepping 7 | 8 Crash Reason EXCEPTION_ACCESS_VIOLATION_EXEC Crash Address 0xffffffffa4a5336b User Comments App Notes AdapterVendorID: 0x10de, AdapterDeviceID: 0x0fc6, AdapterSubsysID: 226319da, AdapterDriverVersion: 9.18.13.3788 Has dual GPUs. GPU #2: AdapterVendorID2: 0x8086, AdapterDeviceID2: 0x0122, AdapterSubsysID2: 226319da, AdapterDriverVersion2: 9.17.10.4101 Processor Notes sp-processor10_phx1_mozilla_com.1086:2015; MozillaProcessorAlgorithm2015; skunk_classifier: reject - not a plugin hang EMCheckCompatibility True Winsock LSP MSAFD Tcpip [TCP/IP] : 2 : 1 : MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [RAW/IP] : 2 : 3 : MSAFD Tcpip [TCP/IPv6] : 2 : 1 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [UDP/IPv6] : 2 : 2 : MSAFD Tcpip [RAW/IPv6] : 2 : 3 : %SystemRoot%\system32\mswsock.dll RSVP TCPv6 サービス プロバイダー : 2 : 1 : RSVP TCP サービス プロバイダー : 2 : 1 : %SystemRoot%\system32\mswsock.dll RSVP UDPv6 サービス プロバイダー : 2 : 2 : RSVP UDP サービス プロバイダー : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD RfComm [Bluetooth] : 2 : 1 : Adapter Vendor ID 0x10de Adapter Device ID 0x0fc6 Total Virtual Memory 4294836224 Available Virtual Memory 3672805376 System Memory Use Percentage 27 Available Page File 16533970944 Available Physical Memory 18553098240 Bugzilla - Report this bug in Firefox Core Plugins Toolkit Related Bugs 922196NEW --- crash in nsBaseAppShell::DoProcessNextNativeEvent(bool, unsigned int) Crashing Thread Frame Module Signature Source 0 @0xa4a5336b 1 xul.dll nsBaseAppShell::DoProcessNextNativeEvent(bool, unsigned int) widget/nsBaseAppShell.cpp 2 xul.dll nsBaseAppShell::OnProcessNextEvent(nsIThreadInternal*, bool, unsigned int) widget/nsBaseAppShell.cpp 3 xul.dll nsThread::ProcessNextEvent(bool, bool*) xpcom/threads/nsThread.cpp 4 shell32.dll HRESULTFromLsaNtStatusError Show other threads

firefoxが起動してしばらく使用しているとクラッシュする現象が頻繁に起きます。 セーフモードで起動しても、しばらくするとfirefoxがクラッシュします。

bluen_jp said

D: c5f83c87-2d46-4932-a12b-1a7f72150513 Signature: nsBaseAppShell::DoProcessNextNativeEvent(bool, unsigned int) Details Metadata Modules Raw Dump Extensions Correlations Signature nsBaseAppShell::DoProcessNextNativeEvent(bool, unsigned int) More Reports Search UUID c5f83c87-2d46-4932-a12b-1a7f72150513 Date Processed 2015-05-13 15:31:29.038812 Uptime 107 Last Crash 1355 seconds before submission Install Age 1902424 since version was first installed. Install Time 2015-04-21 15:03:48 Product Firefox Version 37.0.2 Build ID 20150415140819 Release Channel release OS Windows NT OS Version 6.3.9600 Build Architecture x86 Build Architecture Info GenuineIntel family 6 model 42 stepping 7 | 8 Crash Reason EXCEPTION_ACCESS_VIOLATION_EXEC Crash Address 0xffffffffa4a5336b User Comments App Notes AdapterVendorID: 0x10de, AdapterDeviceID: 0x0fc6, AdapterSubsysID: 226319da, AdapterDriverVersion: 9.18.13.3788 Has dual GPUs. GPU #2: AdapterVendorID2: 0x8086, AdapterDeviceID2: 0x0122, AdapterSubsysID2: 226319da, AdapterDriverVersion2: 9.17.10.4101 Processor Notes sp-processor10_phx1_mozilla_com.1086:2015; MozillaProcessorAlgorithm2015; skunk_classifier: reject - not a plugin hang EMCheckCompatibility True Winsock LSP MSAFD Tcpip [TCP/IP] : 2 : 1 : MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [RAW/IP] : 2 : 3 : MSAFD Tcpip [TCP/IPv6] : 2 : 1 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [UDP/IPv6] : 2 : 2 : MSAFD Tcpip [RAW/IPv6] : 2 : 3 : %SystemRoot%\system32\mswsock.dll RSVP TCPv6 サービス プロバイダー : 2 : 1 : RSVP TCP サービス プロバイダー : 2 : 1 : %SystemRoot%\system32\mswsock.dll RSVP UDPv6 サービス プロバイダー : 2 : 2 : RSVP UDP サービス プロバイダー : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD RfComm [Bluetooth] : 2 : 1 : Adapter Vendor ID 0x10de Adapter Device ID 0x0fc6 Total Virtual Memory 4294836224 Available Virtual Memory 3672805376 System Memory Use Percentage 27 Available Page File 16533970944 Available Physical Memory 18553098240 Bugzilla - Report this bug in Firefox Core Plugins Toolkit Related Bugs 922196NEW --- crash in nsBaseAppShell::DoProcessNextNativeEvent(bool, unsigned int) Crashing Thread Frame Module Signature Source 0 @0xa4a5336b 1 xul.dll nsBaseAppShell::DoProcessNextNativeEvent(bool, unsigned int) widget/nsBaseAppShell.cpp 2 xul.dll nsBaseAppShell::OnProcessNextEvent(nsIThreadInternal*, bool, unsigned int) widget/nsBaseAppShell.cpp 3 xul.dll nsThread::ProcessNextEvent(bool, bool*) xpcom/threads/nsThread.cpp 4 shell32.dll HRESULTFromLsaNtStatusError Show other threads

That could be a problem with Trusteer software (RapportTanzanxx.DLL).

Make sure that you have the latest updates of your Trusteer software. You can try to contact Trusteer for support.

• http://www.trusteer.com/support/rapport-installation-links
• http://www.trusteer.com/support/report-problem
• http://www.trusteer.com/support/submit-ticket

Try to update or uninstall and reinstall Trusteer Rapport and if that doesn't help then disable/stop the program for now.

• Start Menu > Programs > Trusteer Rapport > Stop Rapport

Mac:System Preferences -> Other -> Rapport -> Stop Rapport

• http://kb.mozillazine.org/Firefox_crashes#Trusteer_Rapport

• Bug 1159484 - Firefox 37.0.2 crashes with Trusteer Rapport