Avatar for Username

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

New password doesn't work

  • 1 (رد واحد)
  • 2 have this problem
  • 2 views
  • آخر ردّ كتبه guigs

hrmozzie
hrmozzie
more options

I've had to create a new account just to pose this question. I'd forgotten my previous account's password on mozilla support so went through the process of setting a new one. But I couldn't login using it. I tried 3 times and still couldn't login.

Is there a time lag between setting new passwords and them being recognised on the system? It's been 24 hours now at least.

I've had to create a new account just to pose this question. I'd forgotten my previous account's password on mozilla support so went through the process of setting a new one. But I couldn't login using it. I tried 3 times and still couldn't login. Is there a time lag between setting new passwords and them being recognised on the system? It's been 24 hours now at least.

All Replies (1)

guigs
guigs
more options

Hi hrmozzie, There were some issues last week, but they have been resolved. When you change your password on the site and successfully change it, clear the cache for the site and try to login again. (A fast way to do this is to try a new login in the private window)