"Your request cannot be processed" at facebook login
I can no longer log in to Facebook without this type of message popping up: "Your request could not be processed." These messages do not look like they come from Facebook. When I "X" out of the messages, the page looks fine, but I'm not taking chances to log in with this sketchy situation. I have deleted cookies, etc. multiple times, even though I have Firefox set to delete cookies upon closing.
No problems on my other browser...except that I don't want to use that browser. I want to use Firefox with Facebook like I have for almost a decade.
All Replies (2)
This issue can be caused by corrupted cookies or blocked cookies.
- check the permissions for the domain in the selected tab in "Tools -> Page Info -> Permissions"
You can try these steps in case of issues with webpages:
You can reload webpage(s) and bypass the cache to refresh possibly outdated or corrupted files.
- hold down the Shift key and left-click the Reload button
- press "Ctrl+F5" or press "Ctrl+Shift+R" (Windows,Linux)
- press "Command+Shift+R" (Mac)
Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Settings), click the padlock icon (Clear cookies and site data) for the domain in the selected tab.
"Remove the Cookies" for websites that cause problems:
- Settings -> Privacy & Security
Cookies and Site Data: "Manage Data"
"Clear the Cache":
- Settings -> Privacy & Security
Cookies and Site Data -> Clear Data -> [X] Cached Web Content -> Clear
- https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox
- https://support.mozilla.org/en-US/kb/how-clear-firefox-cache
Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or if userChrome.css/userContent.css is causing the problem.
- switch to the Default System theme: "3-bar" menu button or Tools -> Add-ons -> Themes
- do NOT click "Refresh Firefox" in the Troubleshoot Mode start window
- https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode
- https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems
You can check for issues with Enhanced Tracking Protection and Total Cookie Protection. Firefox shows a purple shield instead of a gray shield at the left end of the location/address bar in case Enhanced Tracking Protection is blocking content.
- click the shield icon for more detail and possibly disable the protection
You can check the Web Console for relevant-looking messages like about blocked content.
I think your information has a very broad scope for a very specific problem. I tried these steps, and they didn't work. I don't understand this "check the permissions for the domain in the selected tab in 'Tools -> Page Info -> Permissions.' I can't find "Tools" in Settings or anywhere. I need help for the issue I've specified, rather than an exhaustive list of links that seem to lead me nowhere except FAQ.
Can you help me?
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