Avatar for Username

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Mouse and keyboard shortcuts not working

  • 4 ردود
  • 13 have this problem
  • 1 view
  • آخر ردّ كتبه Sleven

Sleven
Sleven
more options

I running Firefox 3.6.12 on a Mint 10 Gnome system. Firefox has worked very well for the past month with no problems. Today the mouse quit working when trying to click on any of the pulled down menus at the top, "File, Edit, View..." it also will not work on any pull down menus on screen, address bar, stumble tools... The shortcut keys for the top menu are also not working, Alt F will not pull the file menu down. The mouse works on links and single buttons such as the stumble button or bookmark buttons. Also, right clicking does not work anywhere in Firefox, but works in other programs.

I have rebooted the system and uninstalled and reinstalled Firefox to no avail. Any help would be greatly appreciated.

I running Firefox 3.6.12 on a Mint 10 Gnome system. Firefox has worked very well for the past month with no problems. Today the mouse quit working when trying to click on any of the pulled down menus at the top, "File, Edit, View..." it also will not work on any pull down menus on screen, address bar, stumble tools... The shortcut keys for the top menu are also not working, Alt F will not pull the file menu down. The mouse works on links and single buttons such as the stumble button or bookmark buttons. Also, right clicking does not work anywhere in Firefox, but works in other programs. I have rebooted the system and uninstalled and reinstalled Firefox to no avail. Any help would be greatly appreciated.

Modified by Sleven

All Replies (4)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the add-ons is causing the problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).

  • Don't make any changes on the Safe mode start window.

See:

Sleven
Sleven صاحب السؤال
more options

I started Firefox in safe mode and everything started working as it should.

Restarted in normal mode and everything is again working, I didn't make any changes.

The theme was set at default as I have never changed it. I installed all the addons when I first got Firefox, no new ones have been added in over a month.

Does starting in safe mode reset the addons and plugins? Curious as to why starting in safe mode corrected the problem.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

If it does work in Safe-mode then disable all extensions and then try to find which is causing it by enabling one at a time until the problem reappears.

  • Use "Disable all add-ons" on the Safe mode start window to disable all extensions.
  • Close and restart Firefox after each change via "File > Exit" (Mac: "Firefox > Quit"; Linux: "File > Quit")

See Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems

Sleven
Sleven صاحب السؤال
more options

When I exited safe mode and restarted as usual, the mouse and shortcuts are now working again. The problem seems to have corrected itself. Do you think I should still disable all the extension and try to get the problem to resurface if it is working properly now?