ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Any reports of Firefox 19.0.0 causing XP to eratically causing a reboot or the system, or crashing and lockups

  • 3 ردود
  • 4 have this problem
  • 1 view
  • آخر ردّ كتبه rbharmon

more options

XP erratically, and at random, shuts down, and reboots for no apparent reason. Will run for varying lengths of time between failures. Any reports of Firefox 19.0.0 causing XP to eratically cause a reboot or the system crashing and lockups. Seems to have begun after installing Fire Fox 19.0.0

XP erratically, and at random, shuts down, and reboots for no apparent reason. Will run for varying lengths of time between failures. Any reports of Firefox 19.0.0 causing XP to eratically cause a reboot or the system crashing and lockups. Seems to have begun after installing Fire Fox 19.0.0

All Replies (3)

more options

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

more options

Does the event log give any clues about the Windows crashes?

Try to disable hardware acceleration in Firefox.


Try to boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps.

more options

I too have this problem, only mine started when I installed version 22 or later on XP.

The first suggestion was no help at all. I tried it and the problem still happens.

The second suggestion seems to have worked so far but I'll see how long it lasts.

Modified by rbharmon