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Create & edit articles

Learn how to create and edit knowledge base articles.

Markup chart

This is the wiki markup available on SUMO.

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How to use "For" tags

Learn how to use “for” markup in Mozilla Support articles, to show content for different operating systems and product versions

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Using Templates

How to use Templates

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Anatomy of a Knowledge Base article

This article explains the different parts of a support article, such as this search summary that tells you what an article is about.

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Article History

See an article's history.

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Article Description

Fill out an article description before writing an article.

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"About" article type best practices

"About" articles answer "What is…" questions, helping users understand essential information about our products, features, or services.

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"How-to" article type best practices

“How-to” articles answer “How to…?” questions and help readers understand the steps to accomplish a specific goal or procedure.

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"Troubleshooting" article type best practices

"Troubleshooting" articles address “How do I fix...?” questions that arise when users encounter problems with our products, services, or features.

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"FAQ" article type best practices

"FAQ" (Frequently Asked Questions) articles serve as a consolidated resource for addressing common inquiries about a single topic.

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