Help articles

Process & policies

Learn more about our knowledge base process and policies.

Guidelines for reviewing KB articles including revision levels, feedback for editors, ready for localization, top articles and big changes.

Last updated: 5/3/24

Consider the following Bugzilla best practices when contributing to the Knowledge Base Content queue within support.mozilla.org.

Last updated: 2/25/24

Learn about SUMO's version support policy for Firefox, focusing on the latest, previous and ESR versions to keep content relevant.

Last updated: 10/1/24